Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Network Operations Center Engineer at Via,you’ll be a critical part ofVia’s platform monitoring team. The Network Operations Center (NOC) is responsible for monitoring Via’s services, ensuring reliability for our platform, and responding to critical incidents that impact our platform’s success in real time. This role will be at the forefront of our effort to maintain a stellar partner experience, and a powerful product across our services.

What You’ll Do:

• Monitor Via’s service availability and performance, while handling performance incidents quickly and professionally.
• Monitor the stability of our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.
• Manage internal notifications during incidents, in order to update Via’’s employees and management about any service degradation and changes of status, at any given time.
• Work with various R&D and Business teams to resolve complex issues pertaining to service performance.
• Implement timely solutions to customer issues or escalate complexity to another team internally when needed.

Who You Are:

• Highly service-oriented and empathetic, with an ability to communicate under pressure.
• Quick to action: you’re able to identify/triage incidents with urgency in a complex production environment.
• A fast learner: able to learn and understand complex workflows quickly.
• A team player who is excited about collaborating with others, but also able to fly solo with independence when needed.
• You hold a degree in a technical subject matter such as Computer Science / Engineering / Information Systems or a similar area.
• You are experienced with troubleshooting and providing support in a SaaS / IT environment, from a global company. 
• Scripting/Programming knowledge is a plus.
• Understanding of monitoring concepts and management tools is a plus.

Compensation and Benefits:

• All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
• Pay Range: $115,000-$160,000