Full-Time

Cloud Support Analyst III

Posted on 1/17/2025

Zafin

Zafin

501-1,000 employees

SaaS platform for banking product pricing

No salary listed

Senior

Vancouver, BC, Canada

Hybrid work mode indicates a mix of remote and in-office work.

Category
Customer Experience & Support
Customer Support
Required Skills
Microsoft Azure
Agile
ServiceNow
SQL
Zendesk
JIRA
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
  • 5+ years of experience in application support, cloud infrastructure management, or software development.
  • Advanced experience with databases, including complex SQL queries for debugging and optimization.
  • Deep familiarity with Azure cloud technologies, including AKS, Azure Container Registry, and related tools.
  • Familiarity with software industry methodologies, including ITIL and Agile practices.
  • Experience with ticketing systems like Zendesk, ServiceNow, or Jira.
  • Exceptional communication skills, with the ability to lead technical discussions and present to diverse audiences.
  • Strong problem-solving skills, with a track record of conceptualizing innovative solutions to challenging issues.
Responsibilities
  • Provide Level 2 support, managing and resolving complex technical incidents and service requests with a high degree of independence.
  • Lead critical production outage investigations and provide root cause analyses, ensuring effective communication with customers and internal stakeholders.
  • Design and implement automation solutions to streamline support processes and reduce manual efforts.
  • Act as a technical escalation point for Level 1 and Level 2 teams, providing mentorship and training as required.
  • Collaborate with cross-functional teams, including Product Development and Systems Engineering, to address system design issues and improve platform reliability.
  • Perform advanced diagnostic techniques and proactively monitor system performance using tools and frameworks.
  • Review and approve change management documentation, leading change management activities for significant updates.
  • Lead the creation and enhancement of operational runbooks, customer knowledge bases, and compliance documentation.
  • Manage and optimize cloud-based systems, leveraging deep expertise in Azure cloud technologies (e.g., AKS, Azure Container Registry).
  • Represent Zafin in customer status and governance meetings, articulating complex technical topics in a clear and professional manner.
Desired Qualifications
  • Azure certifications.
  • Experience in financial technology platforms and solutions.
  • Proficiency in Java or other programming languages for automation or integration purposes.
  • Demonstrated experience in automating and improving operational processes.

Zafin provides a Software-as-a-Service (SaaS) platform tailored for banks and financial institutions to manage and optimize their product pricing, packaging, and offers. The platform enables banks to quickly adapt to customer needs and competitive pressures by deploying new products and pricing strategies in days, rather than months, which reduces reliance on extensive IT support. This efficiency helps banks attract new customers, retain existing ones, and grow their business while ensuring compliance with regulations through consistent and transparent practices. Zafin serves a wide range of clients, from small regional banks to large international institutions, and operates on a subscription-based model that provides ongoing value through regular updates and support. The company's goal is to assist banks in their digital transformation and core modernization efforts, allowing them to remain competitive in a rapidly changing financial landscape.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$37M

Headquarters

Vancouver, Canada

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • Zafin's partnership with Microsoft enhances AI capabilities for better data analytics.
  • The introduction of IO Canvas aligns with the low-code trend, reducing development costs.
  • Zafin's collaboration with 10x Banking supports phased, less risky digital transformations.

What critics are saying

  • Increased competition from low-code platforms may threaten Zafin's market share.
  • High failure rates in digital transformations could deter banks from modernization projects.
  • Rapid AI advancements may require Zafin to invest heavily in R&D to stay competitive.

What makes Zafin unique

  • Zafin's miRevenue platform offers unique dynamic pricing and billing solutions for banks.
  • The company provides rapid deployment of new products, reducing time from months to days.
  • Zafin's SaaS model ensures continuous updates and compliance for financial institutions.

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Benefits

Paid Vacation

Wellness Program

Professional Development Budget

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

4%
Business Wire
Nov 14th, 2024
Zafin Introduces IO Canvas, a Low-Code Builder, to Redefine Data Integration for Financial Institutions

Zafin introduces IO Canvas, a low-code builder, to redefine data integration for financial institutions.

Business Wire
Oct 22nd, 2024
Zafin Launches Next-Gen Tiering Capability as Financial Institutions Intensify Competition for Customer Loyalty and Deposit Retention

VANCOUVER, British Columbia-(BUSINESS WIRE)-Responding to the increasing demand for hyper-personalization in banking, Zafin, a global provider of SaaS core modernization and transformation solutions, has announced its new Tiering capability.

FF News
Oct 16th, 2024
Zafin Strengthens Collaboration with Microsoft, Advancing Bank Modernization with Azure AI

Zafin, a global provider of SaaS core modernization and transformation solutions for banks, announced today the extension of its worldwide strategic collaboration with Microsoft.

PYMNTS
Aug 15th, 2024
Ltimindtree Becomes Global Implementation Partner Of 10X Banking’S Core Platform

LTIMindtree, a global technology consulting and digital solutions company, is now a global implementation partner for 10x Banking’s core banking platform.The companies have formed a global partnership agreement in which they will work together to help financial institutions adopt modern core banking systems, according to a Thursday (Aug. 15) press release.As part of this partnership, LTIMindtree has established a new global practice that includes experts dedicated to the 10x platform, according to the release.“As banks review their strategy, they recognize the opportunity for innovation and transformation,” Ram Khizamboor, chief delivery officer, banking, financial services and insurance at LTIMindtree, said in the release. “Increasingly, they are looking at next-generation core banking systems with their lightweight core and real-time capabilities to drive growth, enhance efficiencies and deliver superior value to their customers.”Antony Jenkins, founder, chair and CEO of 10x Banking, said in the release that the partnership will enable 10x to serve more financial institutions, helping them modernize their legacy core systems.“By combining our best-in-class platform and LTIMindtree’s expertise, we are set up to deliver transformational solutions that address the challenges that financial institutions face today and support them into the future,” Jenkins said.This news comes about a week after 10x Banking partnered with Zafin, a provider of software-as-a-service (SaaS) core modernization and transformation solutions for banks, to enable financial institutions to modernize their core banking systems incrementally.The phased approach enabled by this collaboration makes the implementation of core banking systems less disruptive while delivering immediate value, thereby mitigating risk, maintaining stakeholder confidence and reducing upfront capital expenditures.Another collaboration in this category was formed in June when Mastercard and Thought Machine expanded their partnership to deliver payments and core banking capabilities to financial institutions worldwide.This collaboration brings together Mastercard’s global network and digital solutions and Thought Machine’s cloud-native core banking and payments platform.In March, Citi Ventures announced that it became a strategic investor in core banking provider Tuum.Citi Ventures, which acts as a strategic investor on behalf of Citi, will introduce Tuum to key stakeholders within the bank to explore commercialization opportunities

PYMNTS
Aug 6th, 2024
Zafin And 10X Partner To Facilitate Core Banking System Modernization

Zafin and 10x Banking have partnered to enable banks and financial institutions to modernize their core systems incrementally. This phased approach makes the implementation less disruptive while delivering immediate value, thereby mitigating risk, maintaining stakeholder confidence and reducing upfront capital expenditures, the companies said in a Tuesday (Aug. 6) press release. The new partnership brings together Zafin’s software-as-a-service (SaaS) core modernization and transformation solutions for banks and 10x Banking’s cloud-native core banking platform, according to the release

INACTIVE