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Full-Time

Hydrovac Customer Service Representative

Posted on 7/9/2024

Transwest

Transwest

201-500 employees

Provides vehicles, trailers, and specialty vehicle services

Industrial & Manufacturing

Mid

Three Hills, AB, Canada

Category
Mechanical Maintenance and Reliability Engineering
Mechanical Engineering
Required Skills
Communications
Customer Service
Requirements
  • High school diploma or equivalent
  • Class 1 or Class 3 driver’s license with a tanker endorsement
  • Minimum of 2 years’ experience with Hydrovac trucks
  • Mechanical aptitude
  • Successful track record of developing relationships
  • Ability to work independently and with a group
  • Must be able to obtain a passport
  • Excellent computer skills
  • Excellent communication skills with a focus on customer service
  • Ability to multitask and work under tight deadlines
  • Energetic, customer oriented, and outgoing
Responsibilities
  • Perform visual inspections on hydrovacs
  • Conduct visual and measurement tests
  • Return products for re-work
  • Discuss inspection results and mentor others
  • Identify repair and replacement defects
  • Document inspection results
  • Maintain a clean and safe work area
  • Greet customers and demonstrate the product
  • Take customers for test drives and provide comparisons
  • Drive trucks to various locations for demonstrations
  • Obtain orders and contracts for services
  • Provide training and technical support on mechanical issues
  • Assist customers with parts orders
  • Provide technical assistance during sales process
  • Identify continuous improvement opportunities
  • Provide post-service and pre-delivery inspections
  • Assist with yard maintenance
  • Perform other duties as assigned

Transwest Automotive Group is a leading provider in the automotive sphere, specializing in a diverse array of vehicles such as RVs, trucks, and commercial trailers, as well as offering custom services for construction and repair vehicles. It's a promising place to work due to its dedication to tailored technologies and methods that meet clients' specific needs. The company’s emphasis on innovation in vehicle customization and maintenance establishes a dynamic work environment that constantly adapts to market trends and customer demands.

Company Stage

N/A

Total Funding

N/A

Headquarters

Brighton, Colorado

Founded

1990

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

24%