Role: Head of Commercial Operations (West Coast)
Location: Vancouver, BC 

Reporting into the West Coast Commercial Lead, the Head of Commercial Operations will be responsible for three main areas of focus - Operations and Team; Product and Revenue; and Client Relationships, as outlined below.  

This person will have the Account Management and Trading teams reporting into them, to ensure seamless communication between departments in order to cement MiQ as the leading programmatic media partner in Western Canada. 

Operations and Team: 

• Drive a greater level of POD operational efficiency across Sales, Account Management and Trading by doing the following:
• Identify skill gaps and implement strategies for continuous professional development - working with stakeholders to provide tailored progression plans for specific members of the team
• Implement and uphold internal workshops throughout the year on a number of selected topics that may include areas such as reporting excellence, client service, how agencies work and understanding our revenue models
• Ensure effective communication between internal parties to drive home initiatives, messaging and operational developments which represents itself in two main areas:
1. Implementing structured 1:1s to aid the professional development of our people at all levels 
2. Optimize operational processes to enhance efficiency; assessing and improving workflows to maximize productivity 
• Representing MiQ at events throughout the region, speaking on panels and providing exceptional client service to all our partners

Product and Revenue:

• Working alongside the MD as well as the Product/Solutions teams to determine roadmaps and strategy for products/solutions specific to Western Canada, ensuring they are effectively socialised to sales and operations teams to encourage revenue growth 
• Collaborate with sales and accounts teams to identify opportunities for products and upselling/cross-selling 
• Work alongside the MD to establish a Western Canada commercial strategy aligned to internal and revenue goals - whilst maintaining internal development of team members

Client Relationships:

• Collaborate with Commercial leadership, including the MD, on where growth potential exists within Agency and Client partnerships (current and net new) to maximise MiQ’s business potential
• Work alongside the MD to collaborate with senior leadership across the industry to do the following:
• Identifying gaps in our own products andtheir services to create effective solutions for these gaps
• Gather client feedback to enhance internal products and services - make all offered services fit for purpose to grow organic revenue opportunities across our client base
• Position MiQ as a thought leader across our existing client base by presenting on industry topics and ensuring we have a regular presence within the agencies

Requirements

• Extensive experience in the programmatic industry, with a focus on operational excellence
• Commercial acumen and a strong understanding of the digital landscape and advantages of programmatic solutions 
• People leadership experience, with a track record of growing talent and creating an inclusive and supportive environment
• Strong relationship building abilities, creating consensus and ensuring effective communication between various stakeholders
• Ability to stay agile and plan ahead to anticipate curveballs
• Strong alignment with MiQ values

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.

If you have a passion for the role, please still apply.

What’s in it for youMiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion
• We figure it out - Determination
• We anticipate the unexpected -Agility
• We always unite - Unity
• We dare to be unconventional -Courage

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment
• New hire orientation with job specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Pay Transparency

For individuals assigned and/or hired to work in British Columbia, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to British Columbia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current compensation range for this position is $130,000- $150,000. This range may vary for positions outside of British Columbia as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.

Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.

Apply today

Equal Opportunity Employer