Full-Time
Customer Success Manager
Posted on 9/25/2025
LTV SaaS Fund
11-50 employees
Invests in SaaS and software ventures
No salary listed
Remote in India
Remote
 Sales & Account Management |
|---|
- Familiarity with support metrics and CRM systems
- Experience creating support documentation or video tutorials
- A customer-first mindset with a strong desire to build long-term relationships
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Proven 1-2 years of experience in a Customer Success or Customer Support role, preferably in a SaaS environment
- Strong knowledge of Intercom or similar customer messaging platforms
- Hands-on experience with SaaS products and a solid understanding of SaaS workflows
- Proficiency in HTML, CSS, and JavaScript for troubleshooting and basic development tasks
- Experience with WordPress, including theme customization and plugin management
- Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users
- Serve as the primary point of contact for customers post-onboarding
- Provide timely and effective support using platforms like Intercom or similar customer messaging tools
- Troubleshoot customer issues involving SaaS workflows, HTML/CSS/JavaScript, and WordPress integrations
- Collaborate with product and engineering teams to escalate and resolve technical issues
- Assist with WordPress-related tasks such as theme customization and plugin management
- Develop and maintain a deep understanding of our SaaS platform to provide expert guidance and proactive support
- Monitor customer health and engagement metrics, and proactively reach out to improve satisfaction and retention
- Create and maintain support documentation, user guides, and FAQs
LTV SaaS Fund is a U.S.-based investment fund that targets investments in privately held SaaS and software businesses. It pursues both short- and long-term opportunities, aiming for approximately 174% total return over a 3- to 5-year term. The fund invests across a wide range of companies with a core emphasis on SaaS products and recurring marketplace apps to manage risk through diversification. Its focus is primarily in the United States, with offices in New York and San Francisco, but it maintains a global presence across three continents to source acquisition candidates and provide in-house expertise to drive scalable growth. The fund’s goal is to deliver sustained growth and value creation by selecting diverse SaaS investments and leveraging its cross-border network and expertise.
Company Size
11-50
Company Stage
N/A
Total Funding
$34M
Headquarters
New York City, New York
Founded
N/A
Simplify's Take
What believers are saying
- Mid-market SaaS consolidation expands LTV's deal flow in 2026.
- Usage-based pricing optimizes portfolio valuations beyond traditional metrics.
- Fragmented marketplace software offers profitable $1MM–$50MM targets.
What critics are saying
- SEC enforces against LTV for misleading disclosures in 6–12 months.
- Dual CEOs Matt Anderson and Sean Hyatt cause paralysis in 12–18 months.
- Thoma Bravo outbids LTV on targets, starving deal flow in 12–24 months.
What makes LTV SaaS Fund unique
- LTV targets $1MM–$50MM SaaS acquisitions with exclusive private data access.
- LTV builds cross-portfolio shared services reducing costs 15-25%.
- LTV modernizes acquisitions via AI integration for 30-40% revenue premiums.
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Benefits
Professional Development Budget
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