Full-Time

Customer Success Manager I

Posted on 1/31/2025

Entrata

Entrata

1,001-5,000 employees

Property management software with integrated tools

Enterprise Software
Real Estate

Entry, Junior

Pennsylvania, USA + 13 more

More locations: Wyoming, USA | Texas, USA | Florida, USA | Nevada, USA | South Carolina, USA | Georgia, USA | Arizona, USA | Tennessee, USA | Utah, USA | North Carolina, USA | Ohio, USA | Illinois, USA | Idaho, USA

Candidates must be based in one of the approved states: Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following Entrata's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • B.A. / B.S.
  • Desire to go the extra mile to ensure that your customers are happy and successful
  • Strong organizational skills, with the ability to manage multiple projects simultaneously
  • Ability to demonstrate patience while working through stressful situations and challenges
  • Work autonomously - you will always have the ability to call on peers and managers to coach you on specific situations, but you are expected to manage your time and portfolio of customers.
  • Ability to travel up to 15% of the time
  • Excellent communication, both verbal and written and analytical skills
Responsibilities
  • Manage a portfolio of clients to ensure a high level of satisfaction and retention is achieved
  • Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
  • Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
  • Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
  • Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
  • Attend sprint review meetings and advocate for customer needs in those meetings
  • Provide reporting to clients about the ancillary revenue currently generated, as well as talk through options for increasing adoption
  • Maintain a high-level knowledge of each of the Entrata offerings and configuration options
  • Negotiate contract pricing and oversee start to finish of the renewal process
Desired Qualifications
  • 1-2 years of property management experience
  • 1-2 years of customer success or other customer-facing experience in SAAS industry
  • Experience working with Product and Development teams

Entrata provides property management software that simplifies the management of apartment communities. Its platform offers a single-login access to various online tools, including websites, mobile apps, payment processing, lease signing, accounting, and resident management. This software allows property management companies to operate more efficiently by integrating with third-party applications through an open API, enabling customization of their technology solutions. Unlike many competitors, Entrata focuses on a comprehensive suite of services that enhances both operational efficiency and resident experiences. The goal of Entrata is to streamline property management processes and improve the overall experience for both property managers and residents.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$493.2M

Headquarters

Lehi, Utah

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • Entrata's partnership with Freddie Mac enhances residents' financial stability through credit-building.
  • The integration with Respage boosts marketing and automation capabilities for property managers.
  • Entrata's expanded API program facilitates seamless technology integrations with partners like Hott Solutions.

What critics are saying

  • 'Inception Fraud' poses a significant risk to property management companies, including Entrata.
  • The convergence of hospitality and residential technology increases competition in the multifamily market.
  • New tech-enabled hospitality companies can challenge Entrata's market position.

What makes Entrata unique

  • Entrata offers a single-login, open-access platform for property management.
  • The platform integrates with third-party applications through an open API.
  • Entrata serves over 20,000 apartment communities with comprehensive management tools.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Parental Leave

Employee Discounts

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-2%
PR Newswire
Nov 19th, 2024
Snappt Celebrates Accelerated Growth As Pioneer In Fraud Detection And Income Verification

The company's rapid momentum further solidifies its market standing and dedication to preventing fraud in the multifamily industry. LOS ANGELES, Nov. 19, 2024 /PRNewswire/ -- Snappt, the leader in fraud detection for multifamily property managers, today announced continued momentum powered by its suite of solutions. Snappt's acceleration is decorated with expanded product solutions, award victories, and new partnerships. Snappt's proactive fraud forensics team, the only team in the market dedicated to catching new fraud and stopping it in its tracks, discovered a troubling new fraud trend earlier this year, leading to the coining of "Inception Fraud." This deceitful tactic involves fraudsters using authentic pay stubs from legitimate companies to inflate their income, enabling them to secure leases for which they are unqualified. This type of fraud can lead to serious financial losses for properties and is almost impossible to catch

Business Wire
Oct 21st, 2024
Entrata Partners with PetScreening to Enhance the Living Experience for All Residents

In response, Entrata, a leading AI-powered operating system for the multifamily industry, has partnered with PetScreening to create more inclusive pet-friendly rental communities.

Business Wire
Oct 16th, 2024
Entrata Launches Homebody Rewards and Procure to Pay to Streamline Operations and Improve Resident Experience

Last month, Entrata introduced ELI+, a suite of AI-driven modules that help optimize leasing, renewals, and payments with seamless automation.

PhocusWire
Oct 8th, 2024
Flexible Living Drives Hospitality And Residential Technology Convergence

Flexible travel trends and the ongoing diversification of property uses are driving a convergence of hospitality and property management technologies. It represents the latest chapter in the blend between hotel and short-term rental technology services, but also represents a “battleground,” according to one investor, as property managers take a leaf out of the travel industry’s book to identify new revenue streams. On one side, the growing number of mixed-use properties creates gaps for a new breed of tech-enabled hospitality companies, in particular non-hotel brands, to enter new markets. They’re able to expand almost effortlessly into multifamily buildings, apartment blocks or even converted offices. On the other side, property owners eye lucrative synergies with the travel industry and opportunities to maximize value from tenants and residents. In the current commercial market, landlords are under pressure to deliver. “The value of real estate is the value of its cash flows, and those cash flows are driven by the utilization of the asset and the quality of experiences within the market,” said Jason Fudin, CEO and co-founder of flexible real estate platform Placemakr. “When you have a building that meets either multiple needs for a single customer, if a customer wants to co-work and stay, or live, or whatever else, that drives more revenue for you as the owner.”

Bakersfield.com
Oct 3rd, 2024
Entrata Integrates with NetVendor to Enhance Vendor Compliance Workflow

Entrata, a leading AI-powered operating system for the multifamily industry, announced today its integration with NetVendor, a top vendor management and compliance monitoring software provider.

INACTIVE