Full-Time
Content Specialist
Posted on 4/4/2024
Global identity and financial network
Mid
San Francisco, CA, USA
- 4+ years of relevant content experience for a technology company, start up, blockchain, crypto or similar industry.
- Excellent written and verbal communication skills. English professional proficiency required.
- Multilingual proficiency in Spanish is preferred. Portuguese, Japanese, German and/or another language highly considered.
- Extremely detail oriented with a natural inclination to keep track of content changes.
- High organizational skills with a knack to manage multiple concurrent projects is a must.
- Experience working with Zendesk, Salesforce or other similar CRM platforms.
- Experience working with content tools such as Notion, Lokalize, Vimeo, and Figma.
- Basic Excel/Sheets and Google Workspace skills required.
- The ability to wear multiple hats and work in a fast paced and changing environment.
- Video production and editing experience is a plus.
- Create and manage an extensive library of high quality multimedia support content, including FAQs, macros, and internal documentation for the CX team.
- Own localization efforts within the CX team, working closely with AI technology and reviewers.
- Proactively document and update processes, workflows, and tools while identifying areas for improvement.
- Analyze content usage and the needs of our users to provide necessary written and multimedia content.
- Communicate effectively and empathetically with internal (Product, Engineering, Operations, Legal, Trust & Safety, Fraud) and external stakeholders (BPO partners, 3rd party vendors).
- Work closely with CX Analyst to finalize macros, seek legal review, and obtain translations within a quick turnaround.
- Direct major updates to our uses on our social media channels.
Worldcoin is a pioneering firm focused on creating a global identity and financial network, which allows seamless access to the global economy. They are setting a new standard in the fintech space with their products like the World ID digital identity, the Worldcoin token, and the World App, which together facilitate secure globalization of payments and financial transfers. Their dedication to securing and simplifying international economic participation makes them a leader in their field.
Company Stage
Series C
Total Funding
$240M
Headquarters
San Francisco, California
Founded
2019
6 month growth
↑ 46%1 year growth
↑ 59%2 year growth
↑ 162%Benefits
Health, dental, & vision insurance for you & dependents
401(k) plan
Flexible work hours
Unlimited time off
Parental leave
Daily catered lunch and dinner upon return to office
Home office set up stipend