Full-Time

GNOC Tier II Tech Incident Management

Government

Confirmed live in the last 24 hours

AT&T

AT&T

10,001+ employees

Telecommunications services including wireless and broadband

Consumer Software
Entertainment

Compensation Overview

$79.3k - $130kAnnually

Expert

No H1B Sponsorship

Springfield, VA, USA + 1 more

More locations: Vienna, VA, USA

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

US Top Secret Clearance Required

Category
IT Support
Network Administration
IT & Security
Required Skills
ServiceNow

You match the following AT&T's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 10 years of experience that can be a combination of work history and education (doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years, or HS diploma and 10 years)
  • Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2
  • TS/SCI with polygraph clearance
Responsibilities
  • Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices
  • Respond to, update, and resolve incident tickets within ServiceNow
  • Administer networks including hardware, systems software, applications software, and all hardware configurations
  • Coordinate network operations, maintenance, repairs, or upgrades
  • Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate
  • Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
  • Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
  • Modify and troubleshoot layer three routing across the enterprise network
  • Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN
  • Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network
  • Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks
  • Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
  • Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
  • Diagnose hardware and software problems and coordinate the replacement of defective components
  • Support network operations and maintenance activities via technical exchange meetings

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data, which are popular for streaming and data-heavy activities. AT&T also bundles services, allowing customers to combine internet, TV, and phone services for convenience and cost savings. Revenue is generated mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which offers live TV and on-demand content. AT&T stands out in a competitive market by providing a comprehensive range of services and flexible plans to meet diverse customer needs.

Company Size

10,001+

Company Stage

IPO

Total Funding

$43.3M

Headquarters

Dallas, Texas

Founded

1876

Simplify Jobs

Simplify's Take

What believers are saying

  • The AT&T Guarantee could enhance customer loyalty and reduce churn in a competitive market.
  • Sponsorship of major events like the College Football Playoff increases brand visibility.
  • Replacing landlines with wireless devices by 2029 may reduce operational costs.

What critics are saying

  • A recent data breach could lead to customer distrust and potential legal challenges.
  • The February 2024 cell phone outage highlights vulnerabilities in AT&T's network infrastructure.
  • Eliminating 135 customer service positions may impact service quality and employee morale.

What makes AT&T unique

  • AT&T offers a unique AT&T Guarantee, promising compensation for service outages.
  • The company provides bundled services, combining internet, TV, and phone into one package.
  • AT&T's 'Connected Spaces' IoT kit targets small businesses, expanding its service offerings.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Company News

MediaPost
Jan 19th, 2025
AT&T Stages Experiential Event Series At College Football Championship

AT&T is returning as the presenting sponsor for the College Football Playoff (CFP) National Championship Game in Atlanta, and it has a big party planned ahead of the big game.

The Fast Mode
Jan 15th, 2025
AT&T Unveils 'Connected Spaces' IoT Kit for Small Businesses

AT&T is launching AT&T Connected Spaces, a new, easy-to-use Internet of Things (IoT) sensor kit designed to help businesses monitor and manage their operations more efficiently.

Cerebral Overload
Jan 9th, 2025
AT&T Unveils First & Only Customer-First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals

AT&T is leveling up the industry with the launch of the AT&T Guarantee on January 9: a bold promise to its consumer and small business customers that Cerebral Overload will deliver the connectivity they can depend on, the deals they want, and the prompt, friendly service they deserve.

WHEC
Jan 9th, 2025
Consumer Alert: AT&T director details new guarantee for wireless customers

ROCHESTER, N.Y. - AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise to their customers.

MacRumors
Jan 9th, 2025
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with connectivity customers can depend on, with a promise to "make it right" if there are issues.

Newsweek
Jan 3rd, 2025
Who Is Cameron John Wagenius? Solider Accused of Hacking Trump's Phone

While it is unclear if this data was truly secured, AT&T did face a major theft of consumer data as part of a Snowflake hack breach last year.

DBA Press
Jan 2nd, 2025
AT&T finally rolls out Android 6.0 Marshmallow to the LG V10

AT&T finally rolls out Android 6.0 Marshmallow to the LG V10.

NBC Palm Springs
Dec 27th, 2024
A Year in Review: Business Challenges, Cyber Outages, and Economic Shifts Define 2024

Microsoft experienced a global outage in July, caused by a faulty security update from CrowdStrike, while AT&T faced a massive cell phone outage in February.

Inspire2Rise
Dec 21st, 2024
AT&T Aims to Replace Landlines Nationwide by 2029

To facilitate this change, AT&T introduced its wireless home phone device, "Phone-Advanced" (AP-A), which operates through its mobile network or can connect via home broadband.

Jax Today
Dec 19th, 2024
AT&T cutting 135 jobs in Fleming Island

Three months after agreeing to a new contract with workers at its Fleming Island facility, AT&T Inc. said it is eliminating 135 customer service positions at the site.

Leader Advertiser
Dec 19th, 2024
Boys & Girls Club receives $17,500 from AT&T

Boys & Girls Club receives $17,500 from AT&T.