Location:
Work from home (Pennsylvania)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
Yes
Job Summary:
We are seeking a detail-oriented and experienced Hospital Billing Supervisor to lead a remote team of billing specialists. The ideal candidate will have hands-on experience with Epic Resolute and a strong background in hospital billing operations. This role is responsible for overseeing daily billing activities, ensuring compliance with payer requirements, and driving performance in a remote work environment.
Job Duties:
This position supervises and implements programs to ensure efficient operations of Geisinger are in order to generate patient satisfaction and sufficient cash flow to support operations and strategic initiatives. Responsibilities include overseeing, collecting, adjudicating, identifying, analyzing, reducing, and resolving various physician and patient service issues.
- Exercises supervision over employees measuring results to ensure proper utilization of labor resources.
- Reviews report data in order to measure employee and section performance to ensure that organizational goals and objectives are achieved.
- Reviews employee schedules in order to ensure proper coverage.
- Responsible for training, development, discipline, and conducting the performance appraisal of employees.
- Assists in maintaining and meeting budget targets.
- Reviews and recommends process improvement for individual and department workflow.
- Reviews and updates departmental policies and procedures, in conjunction with workflow changes.
- Provides written weekly status reports to leadership.
- Researches and reports problems to Help Desk and follow-up with IT personnel as appropriate per policy.
- Responds to physician and department heads regarding revenue and charging procedures.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Position Details:
Must be able to attend on-site training in Bloomsburg, PA as needed
Preferred Skills and Qualifications:
- Experience with remote workforce tools (e.g., Microsoft Teams, Zoom, remote desktop systems).
- Knowledge of denial management and AR follow-up strategies.
- Certification in Epic Resolute or HFMA/CRCR is a plus.
- Minimum 3 years of hospital billing experience, with experience in a supervisory or lead role.
- Proficiency in Epic Resolute is required.
- Strong understanding of hospital billing regulations, payer guidelines, and revenue cycle best practices.
- Proven ability to manage and motivate remote teams.
- Excellent communication, analytical, and organizational skills.
- Associate’s or Bachelor’s degree in healthcare administration, business, or related field preferred.
Education:
High School Diploma or Equivalent (GED)- (Required)
Experience:
Minimum of 9 years-Relevant experience* (Required)
Certification(s) and License(s):
Skills:
Acts Decisively, Leads Others, Supervisory Customer Service
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
