Warehouse Management Systems Specialist

Responsibilities

Position Summary: 

The WMS Specialist is responsible for the operational deployment and ongoing support of the Infios Warehouse Management System (WMS) across our Canadian distribution centers.

This role will focus on facilitating the smooth transition of WMS processes, enhancing operational efficiency, and improving inventory management practices. The WMS Specialist will also provide training, documentation support, and analytical insights to ensure optimal use of both new and legacy WMS systems.

Position Responsibilities may include, but not limited to:

WMS Deployment & Support:

• Actively engage with the operations support, DC operations and other required teams as necessary to facilitate the deployment of Infios WMS across the Canadian distribution centers, ensuring all processes are aligned with company standards
• Provide troubleshooting support and issue resolution related to WMS processes, including integration with existing systems such as JDE
• Conduct training sessions for all operational staff to ensure proper usage of WMS covering receiving, inventory management, quality control, traceability, picking, and shipping
• Be onsite at the distribution centers to implement WMS processes, conduct training, and assist with modifications or enhancements
• Serve as contact point for after-hours WMS support on a rotating basis to ensure business continuity during critical operational times
• Assist with the identification, development, User Acceptance Testing (UAT), and regression testing of WMS modifications and enhancements

Operational Efficiency & Traceability Management:

• Partner with Operations, Quality Assurance, and Supply Chain teams to manage traceability processes relating to suppliers, quality exceptions, and compliance with GS1 & SSCC standards
• Support the management of pallet-level traceability throughout all operational processes, actively identifying and addressing gaps in training, process design, or modification
• Recommend enhancements to WMS that facilitate better management of traceability and support continuous improvement initiatives

Inventory Management:

• Collaborate with Inventory teams to ensure accuracy and traceability of inventory within the WMS, escalating any discrepancies or risks to Operations as necessary
• Monitor inventory processes, addressing gaps and issues related to receiving, putaway, overcapacity, and traceability management
• Conduct audits of inventory accuracy and assist teams in implementing best practices to mitigate discrepancies

Documentation & Analytics:

• Support the development and maintenance of key WMS documentation including work instructions, configuration documents, training guides, and testing scripts
• Review and update process documentation in accordance with operational changes and enhancements made to WMS
• Facilitate the documentation of key process step checklists, identifying requirements and responsibilities
• Utilize analytics tools to generate reports, identify process exceptions, and assist stakeholders in resolving operational issues
• Collaborate with key business users to improve Business Intelligence capabilities using tools such as Power BI, Jasper, SCI and Excel
• Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations
• Other projects or duties as assigned

Qualifications

Required Skills and Experience:

• Bachelor’s Degree in supply chain, logistics or other related field with 2+ years of experience working with Warehouse Management Systems, preferably with Infios, Manhattan or other similar applications OR High School Diploma plus 5+ years of relevant experience
• Strong understanding of WMS processes and best practices
• Excellent verbal and written communication skills, with the ability to convey technical information effectively
• Proven experience in training and supporting users in WMS functionalities.
• An ability to manage multiple tasks effectively and work independently in a fast-paced environment
• Strong analytical skills to identify issues and develop effective solutions
• A high degree of travel will be required with this position to various locations across Canada and the US – 80% to 100% travel required
• This position must pass a post-offer background check

Preferred Skills and Experience:

• Bilingual (French/English)
• Lean Training and Experience

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.