Full-Time

Help Desk Technician

Confirmed live in the last 24 hours

Red River

Red River

501-1,000 employees

No salary listed

Entry, Junior

Company Does Not Provide H1B Sponsorship

Chantilly, VA, USA

US Citizenship Required

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • Selflessness
  • Judgment
  • Candor
  • Creativity
  • Courage
  • Inclusion
  • Curiosity
  • Empathy
  • Resilience
  • Bachelor’s degree desired, Computer Science, Engineering or other technical degree or equivalent experience
  • Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy
  • High level experience and knowledge of Windows and Mac operating systems
Responsibilities
  • Must be flexible to work nights and weekends, holidays (We are a 24x7x365 call center environment)
  • Strong ability for communication and collaboration in a high activity and fast paced environment.
  • Email Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
  • Maintaining standards and documentation on an ongoing basis as products and technologies evolve
  • Accept customer calls, alerts, and escalations from the NOC engineers
  • Follow trouble shooting Standards Operating Procedures (SOPs)
  • Act as the point of contact for customer incidents reported by telephone, email and remote monitoring tools ensuring all processes and agreed upon standards are followed.
  • Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
  • Engage in IT certification programs to develop subject matter expertise
  • Work with NOC team with a focused direction on calls and SLA management while adding value and contributing to overall team performance.
  • Maintain accuracy of all reports/audits and client documentation based on Red River and customer defined system specifications.
  • Exercise sound judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional escalation.
  • Escalate potential areas for improvement to standard operating procedures (SOPs) to team leadership.
  • Keep current on new releases, updates, and changes to Customer Run Book content.
  • Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to customers.
  • Maintain clear understanding of the interdependencies that problem, change, and configuration managements processes have on good incidents management practices.
  • Other business duties as assigned.
Desired Qualifications
  • Previous Experience in a fast-paced consulting or MSP environment as plus
  • Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
  • Experience with desktop operating systems

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Claremont, California

Founded

1995

Simplify Jobs

Simplify's Take

What believers are saying

  • Appointment of Concetta Yates could lead to innovative AI solutions and market advantage.
  • Experienced leaders like Brent Pugh and James Matney strengthen Red River's strategic direction.
  • Focus on strategic partnerships, led by Sara Siddiqui, could drive business growth.

What critics are saying

  • Rapid AI expansion may expose Red River to competition from established AI firms.
  • Geopolitical risks may arise from the strategic partnership with Vietnam's ISDNP.
  • Dependency on Blue Ridge Networks for cybersecurity solutions could pose operational risks.

What makes Red River unique

  • Red River's focus on AI and data analytics sets it apart in technology transformation.
  • Strategic partnerships with ISDNP and Blue Ridge Networks enhance Red River's market reach.
  • Recognition as Zscaler Public Sector Partner of the Year highlights Red River's strong reputation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Professional Development Budget

Wellness Program

Company News

GovCon Wire
Oct 21st, 2024
Jessica Hersey Takes on Business Development SVP Role at Red River's Government Technologies

Jessica Hersey has joined Red River as senior vice president of business development for government technology services.

Asia Featured
Sep 24th, 2024
ISDNP Enters Strategic Partnership with Vietnam's Red River Group through MOU

ISDNP enters strategic partnership with Vietnam's Red River Group through MOU.

PR Newswire
Sep 3rd, 2024
Blue Ridge Networks, Inc. Announces Strategic Partnership Expansion with Red River

Blue Ridge Networks, Inc. announces strategic partnership expansion with Red River.

GovCon Wire
Aug 21st, 2024
James Matney Joins Red River as Government Technology Services Unit CTO

James Matney joins Red River as government technology services unit CTO.

CityBiz
Jun 27th, 2024
Red River Promotes Sara Siddiqui to Vice President of Strategic Partnerships

Red River promotes Sara Siddiqui to Vice President of Strategic Partnerships.