Manager – Commerce Platform Growth

About the team

The Platform team is DoorDash’s hyper-growth business segment that aims to revolutionize the “first-party” digital experiences for Merchants and their Customers. The DoorDash Platform encompasses the full suite of DoorDash’s first-party products, including digital ordering, delivery fulfillment, and voice ordering. Our Platform empowers Merchants to reach and retain their Customers while maintaining their unique brand identity.

We are helping Restaurants grow their same store sales through all of their owned channels. We do that by building custom Apps and Websites that offer best in class performance. Our team’s mission is to enhance our Merchants’ digital experiences and, in doing so, drive exponential growth for the Platform business.

About the role

As a Manager on the DoorDash Commerce Platform Strategy & Operations (S&O) team, you will play a critical role in driving growth across our various products and services. Reporting to the GM for Voice & Digital Ordering, you will be a founding member of the Product Operations function. You will help us build a world class ProdOps team – and then you will lead that team.

Your initial focus will be to build, refine, and own the infrastructure required to support massive growth in our nascent Enterprise Digital Ordering business. You’ll do this by partnering cross-functionally, winning prioritization of key projects (largely through influence), and creating systems that allow for seamless execution and constant improvement at scale. 

As the team and product mature, your scope will expand to additional projects that help the Platform team build and drive adoption for digital ordering products in the Enterprise segment. Join to help us:

• Establish, improve, and own processes required to launch Mx onto our suite of digital products
• Help Mx customize and optimize their first-party digital ordering experience
• Build and lead a high performing Product Operations team

You will be aligned to specific products or partnerships, and you will own all work streams related to building and executing strategies to drive growth, increase adoption, make operations more efficient, and collaborate cross-functionally to bring solutions to life.

You’re excited about this opportunity because you will…

• Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.
• Strategize: Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners.
• Build & Own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.
• Collaborate: Value and build strong partnerships across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life.
• Analyze: Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders.
• Communicate & Advocate: Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

We’re excited about you because…

• You have deep digital product experience & strong instincts: you’ve studied and built world class consumer experiences (ideally in ecommerce).
• You offer program/project management expertise: you can masterfully scope and manage a months-long, complex/technical project from end to end (and likely even have preferred processes and tools to do so). 
• You’re a strong communicator: you can interface with senior audiences, internally and externally; you can easily articulate complex details and help audiences quickly understand the “so what” 
• You’ve been told you have a high EQ: you know how to “read the room” and can quickly build rapport + credibility with XFN partners (esp technical and senior audiences)
• You have an extreme sense of ownership: you take full responsibility for your scope of work. You are proactive in solving ambiguous problems and inspire your teammates to excel.
• You’re detail-oriented: you have meticulous attention to detail, ensuring no small element is overlooked. Your thoroughness helps you anticipate issues and plan beyond immediate tasks.
• You’re even-keeled: you thrive under pressure and maintain a sense of calm when facing challenging and time-sensitive goals. You’re a builder: you thrive on building from the ground up. You excel at creating structure and process, and you’re resourceful in figuring out answers to complex questions with minimal oversight.
• You’re low ego: you want to GSD and are willing to do whatever it takes to make that happen; no responsibility or task is too trivial or “too tactical.”
• You move fast: speed excites you. You prefer to achieve results today rather than waiting for tomorrow.
• You can toggle between strategic and tactical: you’re equally comfortable with high-level strategic planning and getting into the weeds to execute.
• You have relevant experience. You have 6-10+ years of experience in product, product ops, strategy/biz ops, or technical GTM roles – ideally in a fast-paced environment focused on outcomes.

Why you’ll love working at DoorDash

• We are leaders: Leadership is not limited to our management team. Everyone at DoorDash embraces and embodies leadership.
• We are doers: We believe the only way to predict the future is to build it. Creating solutions that lead our company and industry is what we do.
• We are learners: Continual learning is part of our culture. Whether you’ve been in a role for one year or one minute, we are committed to learning and implementing what is best for our audiences.
• We are customer-obsessed: Our mission is to grow and empower local economies. We are dedicated to all our audiences - Customers, Merchants, Dashers - to bring that mission to life.
• We are one team: The magic of DoorDash lies in our people. Our people make inspiring goals achievable and drive DoorDash to greater heights.
• We offer excellent compensation packages and comprehensive health benefits.

We expect this position to be filled by 5/11/25

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey