Testing Services Representative

Salary Range: 17 to 22 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities:

• Client Support: Serve as the primary point of contact for customers, addressing inquiries related to testing services, sample submission, and results interpretation.
• Sample Management: Ensure the proper receipt, labeling, and documentation of samples in accordance with company protocols and regulatory standards.
• Data Coordination: Collaborate with the laboratory team to ensure timely and accurate processing of tests, and communicate results to clients in a clear and professional manner.
• Issue Resolution: Troubleshoot client concerns, resolve issues efficiently, and escalate complex matters to appropriate teams as needed.
• Education & Outreach: Provide clients with information about testing processes, guidelines, and best practices to optimize sample quality and results accuracy.
• Compliance & Documentation: Maintain detailed records of client interactions, testing data, and communications to ensure compliance with regulatory and organizational standards.
• Continuous Improvement: Offer feedback and insights to improve customer service procedures and testing workflows.