Part-Time

Customer Service Representative

XPO

XPO

10,001+ employees

LTL freight transport and logistics services

Compensation Overview

$25.19 - $28.98/hr

Jericho, NY, USA

In Person

Category
Customer Experience & Support (1)

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Requirements
  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends
  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Responsibilities
  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short, and damaged freight and related documentation for customer resolution
Desired Qualifications
  • Transportation experience
  • Excellent verbal and written communication skills

Generate a concise, plain-language company summary for XPO focused on what it does, how its service works, how it differs from competitors, and its goal.

Company Size

10,001+

Company Stage

IPO

Headquarters

Greenwich, Connecticut

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • Cross-border freight between the United States, Canada, and Mexico remains a growth lane.
  • Higher-margin managed transportation deepens customer relationships and share of wallet.
  • Recent warehouse expansion in Vitoria-Gasteiz supports European operating scale.

What critics are saying

  • Leverage and sub-1.0 liquidity ratios reduce flexibility in a freight downturn.
  • Rich valuation leaves little room for earnings misses or weaker pricing.
  • Insider selling can amplify negative sentiment if operational momentum slows.

What makes XPO unique

  • North American LTL network covers 99% of U.S. ZIP codes.
  • Managed transportation uses proprietary technology for routing, booking, and freight audit.
  • European logistics presence adds freight forwarding, truckload, and multimodal services.

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Benefits

Health Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

401(k) Company Match

401(k) Retirement Plan

Education Assistance

Company News

XPO
Jul 27th, 2026
XPO Appoints Michael Kneeland to Board of Directors

XPO appoints Michael Kneeland to board of directors. XPO (NYSE: XPO), a leading provider of freight transportation in North America, today announced that Michael Kneeland has joined the company's board of directors, effectively immediately. The appointment expands XPO's board to eight members, seven of whom are independent. Mario Harik, chairman and chief executive officer of XPO, said, "Michael is an outstanding addition to our board. Throughout his career, he and his teams have created more than $60 billion in shareholder value through operational excellence, disciplined capital allocation and strategic governance. His expertise is strongly aligned with XPO's commitment to delivering outsized returns for our shareholders." Kneeland is non-executive chairman of United Rentals, the world's largest equipment rental company. He additionally serves as chairman of Gildan Activewear, and as a director of XPO spin-off GXO Logistics. Kneeland joined United Rentals in 1998 and subsequently led the company as chief executive officer from 2007 to 2019, including 10 concurrent years as president. He became chairman upon his retirement in 2019. For additional information on XPO's board of directors and senior management team, visit the Leadership section of the company's website. About XPO XPO, Inc. (NYSE: XPO) is a leader in asset-based less-than-truckload (LTL) freight transportation in North America. The company's customer-focused organization efficiently moves 16 billion pounds of freight per year, enabled by its proprietary technology. XPO serves 55,000 customers with 594 locations and 37,000 employees in North America and Europe, and is headquartered in Greenwich, Conn., USA. Visit xpo.com for more information, and connect with XPO on LinkedIn, Facebook, X, Instagram and YouTube.

XPO
Apr 10th, 2026
XPO Sponsors Pat Tillman Foundation's Annual Pat's Run for Third Year in a Row

XPO sponsors Pat Tillman Foundation's annual Pat's Run for third year in a row. XPO (NYSE: XPO), a leading provider of freight transportation in North America, is proud to sponsor the Pat Tillman Foundation's annual Pat's Run for the third consecutive year. The event, taking place on Saturday, April 11 in Tempe, Arizona, will raise funds for the Tillman Scholars Program, which offers educational scholarships to service members, veterans and their families. Over 75 XPO employees and their family members are scheduled to volunteer at and participate in the run. In addition to its sponsorship of the event, XPO is providing in-kind donations including forklifts and five tractor-trailers to help line the race course. "XPO understands service, and that shared value is exactly why this partnership works," said Dr. Katherine Steele, CEO of the Pat Tillman Foundation and a 2014 Tillman Scholar. "Three years in, their commitment to Pat's Run helps ensure we can keep investing in the leaders who carry that standard forward." "At XPO, many of us share a connection to military service, which makes being part of Pat's Run especially meaningful," said Tony Graham, president of the West Division at XPO and a U.S. Army and National Guard veteran. "Our team is proud to support an event that brings people together to honor Pat Tillman's legacy and support those who have served." About XPO XPO, Inc. (NYSE: XPO) is a leader in asset-based less-than-truckload (LTL) freight transportation in North America. The company's customer-focused organization efficiently moves 16 billion pounds of freight per year, enabled by its proprietary technology. XPO serves 55,000 customers with 592 locations and 37,000 employees in North America and Europe, and is headquartered in Greenwich, Conn., USA. Visit xpo.com for more information, and connect with XPO on LinkedIn, Facebook, X, Instagram and YouTube.

GlobeNewswire
Mar 26th, 2026
Two XPO leaders named 2026 Top Women to Watch in Trucking.

Two XPO leaders named 2026 Top Women to Watch in Trucking. Chelsey Johnston and Molly Borkgren recognized by the Women in Trucking Association for their leadership and impact in the freight transportation industry. March 26, 2026 12:00 ET | Source: XPO, Inc. GREENWICH, CONN., March 26, 2026 (GLOBE NEWSWIRE) - XPO (NYSE: XPO), a leading provider of freight transportation in North America, announced today that human resources director Chelsey Johnston and enterprise account executive Molly Borkgren have been named "Top Women to Watch in Trucking" for 2026 by the Women in Trucking Association. The Top Women to Watch in Trucking recognition honors women who have made meaningful contributions to the transportation industry and demonstrated strong leadership, influence and a commitment to advancing the profession. Chelsey Johnston is a human resources director supporting XPO's Northeast region and Road Flex Operation. Bringing over a decade of experience in human resources, she has been recognized for her leadership and impact supporting teammates across the organization. In her role, she partners closely with leaders to strengthen talent development, drive engagement and support initiatives that enable teams to perform at their best. Molly Borkgren is an enterprise account executive who has been recognized for her contributions supporting complex customer relationships and driving strategic growth. She works closely with some of XPO's largest 3PL customers to deliver tailored solutions and build long-term partnerships to support the company's continued success. "Chelsey and Molly exemplify the leadership, dedication and talent that make a lasting impact at XPO," said chief human resources officer Carolyn Roach. "Their contributions strengthen our organization and reflect the important role women continue to play in shaping the future of transportation." The Women in Trucking Association is a nonprofit organization focused on encouraging the employment of women in the trucking industry, promoting their accomplishments and minimizing obstacles faced by women working in the field. About XPO XPO, Inc. (NYSE: XPO) is a leader in asset-based less-than-truckload (LTL) freight transportation in North America. The company's customer-focused organization efficiently moves 16 billion pounds of freight per year, enabled by its proprietary technology. XPO serves 55,000 customers with 592 locations and 37,000 employees in North America and Europe, and is headquartered in Greenwich, Conn., USA. Visit xpo.com for more information, and connect with XPO on LinkedIn, Facebook, X, Instagram and YouTube. Media Contact Cole Horton +1-203-609-6004 [email protected] Company Profile XPO, Inc. Industry: Transportation Services Website: https://www.xpo.com/ Recommended reading.

2Trom News Group
Mar 24th, 2026
Crown Paints and XPO Logistics deepen strategic partnership to transform customer experience and drive growth.

Crown Paints and XPO Logistics deepen strategic partnership to transform customer experience and drive growth. Crown Paints, part of The Hempel Group, is accelerating its logistics and supply chain transformation in partnership with XPO Logistics, a leading provider of innovative and sustainable end-to-end supply chain solutions across Europe. In the first year of this collaboration, XPO Logistics and Crown Paints have delivered measurable operational improvements, cost efficiencies, and a significantly enhanced customer experience across Crown's key warehousing UK hubs in Darwen, Lancashire, and Hull, Yorkshire. This evolving partnership has already delivered tangible innovations, including the modernisation of picking and packing processes and a dynamic labour planning tool that enables smarter scheduling. These advances support greater responsiveness during seasonal peaks, create a fairer working environment for colleagues, and improve service reliability for Crown Paints' customers. The operational warehouse footprint has also been optimised through collaboration across XPO Logistics' broader customer network. By unlocking shared warehousing opportunities and increasing space utilisation, Crown Paints has reduced overheads and improved agility - creating value both internally and for its customers. In a significant step forward, Crown Paints and XPO Logistics have collaborated to develop a dedicated e-commerce fulfilment solution for the Company. This new channel will allow customers to buy directly from the manufacturer and enjoy fast, convenient home delivery. The shift supports Crown's commercial growth ambitions while significantly enhancing the end-to-end customer journey by reducing lead times and expanding access to the brand. "Our partnership is delivering everything we expected and more", said Laura Gillett, Logistics Manager at Crown Paints. "The pace, transparency, and collaboration we've experienced from XPO Logistics have been exceptional; they are an extension of our team. We're proud of what we've accomplished together and excited about what we can achieve next." Dan Myers, Senior Vice President, Supply Chain - Europe, XPO Logistics, said, "This is a textbook example of how partnership, when built on shared values and aligned goals, can drive genuine transformation. From innovating operations to enhancing the customer journey, we're proud of what we've achieved together with smarter logistics that deliver lasting impact." XPO Logistics is a leading innovative supply chain company in Europe, offering end-to-end logistics solutions that combine full-truckload, less-than-truckload, pallet distribution, dedicated delivery service, last-mile delivery, global freight forwarding, and contract logistics solutions. The company tailors its solutions to the specific needs of its customers in a wide range of industrial and consumer sectors.

Nextfactor
Mar 20th, 2026
Nextfactor at the 20th Business Contact Days in Kortrijk.

Nextfactor at the 20th Business Contact Days in Kortrijk. The 20th edition of the Business Contact Days in Kortrijk, organized by XPO GROUP with the support of Voka and the West Flanders Chamber of Commerce, was once again the networking event beyond comparison for entrepreneurial West Flanders. With over 17,000 visitors and 550 exhibitors, this is Belgium's largest trade fair. For Nextfactor, it was an ideal opportunity to showcase itself as an exhibitor for the first time. Nextfactor as an exhibitor. Its stand was a real meeting place: in addition to its customers, Nextfactor also welcomed many entrepreneurs who were curious about alternative forms of business financing. Several of its factoring partners were present and were able to make direct contact with interested companies. It was particularly valuable to help entrepreneurs find their way in the world of factoring, a topic that is still new to many. This was also evident during the exhibitor speed dates organized by VOKA West Flanders, where it became clear that factoring is still often uncharted territory in Flanders. For Nextfactor, this first trade fair participation was a successful experience: fascinating conversations, new contacts, and growing awareness of factoring. Nextfactor is already looking forward to the next edition! Bekijk ook andere nieuwsberichten. Ontdek meer inzichten en verhalen van Nextfactor. Lees hoe Nextfactor bedrijven helpen groeien met factoring, debt sale en financieel advies. Would you like to know how factoring can help your business grow? At Nextfactor, you'll receive independent advice and the right factoring solution tailored to your business. Its experts are on hand to discuss your situation, with no obligation.