Full-Time
ServiceNow Platform & Solution Architect
Updated on 8/1/2026
Deadline 4/14/27
PDS Health
Compensation Overview
$150k - $194k/yr
Irvine, CA, USA
In Person
Category
 Sales & Solution Engineering (1) |
|---|
Required Skills
Git
ServiceNow
Apache Kafka
Role-based Access Control
DevOps
HIPAA
Requirements
- At least 6 years of progressive experience in enterprise platform architecture, with at least 3 years in a hands-on ServiceNow architecture or senior technical design role spanning multiple modules.
- ServiceNow Certified System Administrator (CSA) and Certified Technical Architect (CTA), required at hire or with a defined path to completion within the first year.
- Demonstrated experience designing and governing enterprise platforms across multiple teams, including standards definition, governance enforcement, and architectural review.
- Proven experience delivering ServiceNow solutions spanning multiple modules, including configuration, integration design, data modeling, and role-based access control.
- Deep knowledge of ServiceNow platform internals, including Common Service Data Model, role-based access control, GlideScript, Flow Designer, scoped applications, Automated Test Framework, and instance upgrade mechanics.
- Strong solution design and documentation skills across the full implementation lifecycle, including architecture diagrams, integration specifications, data models, and process flows.
- Ability to define, publish, and enforce technical development standards across internal teams and external vendors.
- Ability to communicate across technical and non-technical audiences, including presenting architectural decisions and solution designs to executive stakeholders.
- Ability to work independently with minimal supervision and lead with influence across teams and organizational boundaries.
- Strong analytical and critical thinking skills applied to complex architectural trade-off decisions, producing clear, documented rationale.
- Understanding of ITIL or service management frameworks sufficient to make informed architectural decisions for IT Service Management and Enterprise Service Management implementations.
- Experience with Git-based source control, continuous integration and continuous delivery pipeline concepts, and automated testing within the ServiceNow or broader enterprise development ecosystem.
Responsibilities
- Define and maintain the ServiceNow instance strategy, Common Service Data Model, role-based access control model, environment topology, and platform health management practices.
- Establish and enforce platform development standards, including configuration-first philosophy, scoped application mandate, Flow Designer automation standards, scripting guidelines, naming conventions, source control requirements, Automated Test Framework testing thresholds, user interface and user experience standards, and technical debt governance.
- Serve as lead solution designer for all ServiceNow implementations; produce Solution Design Documents covering process flows, data models, integration touchpoints, role-based access control changes, and user interface specifications, and maintain implementation authority throughout delivery.
- Chair the ServiceNow Technical Governance Board, hold gating authority over platform-level architectural decisions, and provide advisory oversight on module-specific solution designs for standards compliance.
- Define and enforce the approved integration pattern framework, including Integration Hub spokes, Stream Connect for Apache Kafka, zero-copy connectors, and MuleSoft-brokered patterns, with authentication, error handling, and spoke governance standards.
- Build and maintain a catalog of reusable platform components, enforce a build-once/reuse-everywhere mandate, and govern Now Assist artificial intelligence configuration and Performance Analytics at the platform level.
- Establish and own the governance model for custom application development on App Engine, including development standards, approval workflows, lifecycle management, and reuse enforcement.
- Define technical requirements for external vendors and implementation partners, own technical acceptance criteria, and require knowledge transfer as a deliverable from every engagement.
- Evaluate prospective ServiceNow modules for platform fit, sequencing dependencies, and licensing implications; maintain the platform capability roadmap and provide technical input to module acquisition decisions.
- Translate platform standards and solution designs into actionable guidance for development teams and clear communication for process owners, IT leadership, and executive stakeholders.
- Lead 1–2 ServiceNow administrators and/or developers; provide technical direction, standards coaching, and architectural review of their work.
- Perform other duties and responsibilities as assigned.
Desired Qualifications
- ServiceNow Certified Implementation Specialist — ITSM (CIS-ITSM), Certified Application Developer (CAD), or CSDM Micro-Certification.
- Experience with Workflow Data Fabric, App Engine, SPM, or event-driven integration patterns including Apache Kafka / Stream Connect.
- Experience in healthcare, dental, or similarly regulated enterprise environments with awareness of HIPAA data handling requirements.
- Familiarity with MuleSoft API-led integration or equivalent enterprise middleware platforms as a complementary integration tier.
- Experience conducting architectural reviews and managing technical acceptance criteria for third-party vendors and implementation partners.