Full-Time
UX Researcher
Hapag-Lloyd
10,001+ employees
Global liner shipping and terminal services
No salary listed
Chennai, Tamil Nadu, India
In Person
 UI/UX & Design (1) |
|---|
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- 5+ years of experience as a Quantitative UX Research or in a similar role with demonstrated experience in Quantitative UX Research.
- Comprehensive understanding of user-centered design practices and principles.
- Proficiency in quantitative research methods and statistical analysis.
- Experience with UX metrics (e.g. SUS, NPS, CSAT, DEX).
- Proficiency with analytics tools like Google Analytics, DataDog, or similar platforms.
- Knowledge of statistical analysis and data visualization.
- Ability to effectively communicate research findings and insights to diverse stakeholder groups.
- Curiosity and drive to continually improve our UX research processes.
- Excellent collaboration skills to work with multiple teams in an international and multicultural organization.
- Very good written and verbal communication skills in English with ability to communicate insights effectively.
- Leverage UX analytics tools to gather behavioural data and identify friction points in user flows.
- Analyse user journeys, conversion funnels, and engagement metrics to uncover patterns and recommend improvements.
- Translate research findings and analytics insights into clear, actionable recommendations and present them to stakeholders.
- Co-create holistic UX research processes, frameworks, UX research repository for the internal products research in collaboration with other locations.
- You will conduct research with both end-users (employees) and internal stakeholders (engineers, developers) involved in solution development.
- Advocate for the value of UX research and analytics across teams, helping to embed a culture of continuous learning and data-informed design.
- Collaborate with UX Analyst on quantitative research projects
- Experience in qualitative research methods, e.g., user interviews, contextual inquiry, surveys (tools like survey monkey), usability testing, Field study.
- Integration of AI into workflow.
Hapag-Lloyd is a global container shipping and logistics provider that moves goods through liner services using a large fleet of modern container ships and reefer containers. It operates about 133 liner services, connects over 600 ports worldwide, and coordinates vessel schedules, cargo bookings, and terminal operations across its network and offices. Its strengths come from a wide global reach, a large, modern fleet with substantial refrigerated capacity, and integrated terminal and logistics services. Its goal is to deliver fast, reliable connections and to expand its terminal and inland logistics capabilities for end-to-end customer solutions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Hamburg, Germany
Founded
1847
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Simplify's Take
What believers are saying
- eBLs reduce paper handling and accelerate cargo release for customers.
- Galileo links trade documents with trade finance and cargo release workflows.
- The COO transition can reinforce modernization and decarbonization execution.
What critics are saying
- Slow eBL adoption keeps Hapag-Lloyd operating parallel paper and digital workflows.
- Dependency on WiseTech, Galileo, and DCSA standards creates integration and outage risk.
- The June 2026 COO departure risks disrupting operational discipline and succession timing.
What makes Hapag-Lloyd unique
- Hapag-Lloyd targets 100% electronic bills of lading adoption by 2030.
- It integrates eBLs through Galileo, CargoWise, INTTRA, and direct platform access.
- Its network reaches about 22,000 logistics providers and 90% of ocean capacity.
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Benefits
Remote Work Options
Hybrid Work Options
Flexible Work Hours
Company News
Global Feeder Shipping launches egypt-northern Italy container service; Hapag-Lloyd joins as slot partner. July 28, 2026 UAE-based Global Feeder Shipping (GFS) has launched a new container service linking key Egyptian ports with northern Italy, further strengthening maritime connectivity between the Eastern Mediterranean and the Adriatic region. According to shipping intelligence provider DynaLiners, the new Adriatic East-Med (AES) service will operate on the rotation: Port Said - Damietta - Koper - Venice - Port Said The service will be deployed with vessels of approximately 1,800 TEU capacity, providing regular feeder connectivity for cargo moving between Egypt and the northern Adriatic markets. The new service is expected to improve transit options for exporters and importers by offering enhanced connectivity and additional feeder solutions for regional trade, supporting growing cargo volumes between the Eastern Mediterranean and Europe. DynaLiners also reported that Hapag-Lloyd has secured slot allocations on the AES service, which the German shipping line will market under the name ADX. The carrier has already started promoting the service alongside its recently introduced Intra Adriatic Service (IAS), connecting Venice, Ancona and Rijeka. The launch reflects the continued focus of container shipping lines on expanding regional feeder networks, improving service flexibility, and strengthening cargo flows between Mediterranean and Adriatic markets amid evolving trade patterns.
Hapag-Lloyd AG seeks new COO. May 27, 2026 at 9:39 AM Dr. Maximilian Rothkopf, Chief Operating Officer (COO) of Hapag-Lloyd AG, will leave the company at his own request on June 30, 2026. This is part of a mutual agreement. Rothkopf will remain available to the company in an advisory capacity during a transition period to ensure a smooth handover. Rothkopf joined the board of Hapag-Lloyd AG on May 1, 2019, and took over operational responsibility for the company's global business on July 1, 2019. The supervisory board will determine his successor at a later date. Recognition of achievements. Karl Gernandt, Chairman of the Supervisory Board of Hapag-Lloyd AG, commented on Rothkopf's decision: "In the past seven years, Dr. Rothkopf has shown great commitment and enthusiasm, particularly in modernizing and gradually decarbonizing Hapag-Lloyd's fleet. Thanks to his efforts, Hapag-Lloyd now has a modern fleet of around 300 ships with a capacity of approximately 2.5 million TEU. He played a crucial role in the strategic realignment of the company and the sustainable improvement of operational performance." Gernandt expressed his gratitude to Rothkopf for the trusting collaboration and wished him all the best for his professional and personal future. Hapag-Lloyd AG is one of the leading shipping companies worldwide and operates a fleet of 302 modern container ships. The company employs 15,200 people in 400 offices across 140 countries. Hapag-Lloyd offers 133 liner services worldwide, ensuring connections between 600 ports on all continents.
Hapag-Lloyd, the German shipping company, has reported annual revenues of €19 billion, exceeding expectations, with statutory earnings per share beating analyst forecasts by 14%. However, following the results, analysts have revised their outlook downward. The consensus forecast from ten analysts now expects revenues of €17 billion in 2026, representing an 8.5% decline. More significantly, analysts have shifted from predicting earnings of €3.21 per share to forecasting statutory losses of €1.92 per share. Despite the negative earnings revision, the consensus price target remains unchanged at €104, though individual analyst valuations range widely from €65 to €145 per share. Analysts expect Hapag-Lloyd's revenue decline to accelerate compared to the broader shipping industry, which is forecast to grow 0.3% annually.
Transtec World and Hapag-Lloyd announce strategic partnership for dedicated depot operation in Santos. Transtec World, a leading empty container terminal company specializing in handling, repair, and storage, announces a new strategic partnership with Hapag-Lloyd for joint operations in empty container handling on the right bank of the Port of Santos. Operations are scheduled to begin on April 1, 2026. The initiative aims to optimize operational flows and enhance service to clients and partners through a Dedicated Depot model, where all operations will be concentrated in a single, exclusive container yard for Hapag-Lloyd and its subsidiaries. With the centralization of volumes, significant gains in agility, productivity, and efficiency are expected, both in receiving import containers and in releasing them for export. The operation will be enabled by combining Hapag-Lloyd's global scale with Transtec World's expertise in empty container handling and repair logistics, consolidating integrated operations with operational synergy, process standardization, and greater control over activities. The new dedicated yard is located at Avenida Marginal da Via Anchieta, no 1275, in the Chico de Paula neighborhood, in Santos (SP), in a strategic region that offers better traffic flow and easy access to the port. "We are very pleased with the trust placed in Transtec by the shipping company in this DEDICATED DEPOT partnership, which demonstrates that we are on the right track in further strengthening our partnership with our clients. The objective of this type of partnership is to improve mutual operational planning. The result of these conditions will guarantee better productivity, efficiency and quality, reflecting in operational gains and cost optimization," says Rogerio Oliveira, commercial director of Transtec World. With operations scheduled to begin in April, the new operation marks a strategic advance for both companies, consolidating a more efficient, integrated model aligned with the demands of the logistics sector.
Hapag Lloyd AG, a leading container shipping line, increases its investment in JM Baxi Ports & Logistics to 50% with a total of $800 million, strengthening its presence in the Indian logistics market.