Full-Time
BMC ITSM Solution Architect
System Canada Technologies
No salary listed
New York, NY, USA
In Person
Category
 Sales & Solution Engineering (1) |
|---|
Required Skills
Data Analysis
Requirements
- Strong design and architecture experience
- Excellent BMC Remedy Suite v7.6.04 hands-on implementation knowledge
- Excellent knowledge of BMC Incident, Problem, Change, Configuration management
- Very Good knowledge using Atrium CMDB, Remedy Knowledge Management (RKM), Service Request Management (SRM), and Analytics
- ITSM and ITIL v3 framework and solutions for Enterprise Service Management
- Excellent understanding of Service Management solutions design best practices
- Capable of implementing business and technical service catalogs
- Implementation experience in various integration methodologies and have performed integrations of B2B applications
Responsibilities
- Deliver a major program of the internal IT Roadmap predominantly based on ITSM and the BMC Remedy 7.6 ITSM suite product
- Be involved with detailed planning along with the project manager
- Diligence and analysis of the existing environment
- Input within the high level and detailed design/architecture (a living document all through-out the project)
- Creation of use-cases/test-cases
- Build-out and testing of the new environment
- Take the new system into production