Stihl Technician

Description

· Drive power equipment sales to exceed goals

· Assist in setting sales and margin goals of power equipment and accessories

· Increase power equipment contractor sales by giving great customer service to existing ones and seeking new customers (be proactive to have ready what they want)

· Create/Develop power equipment events/promotions

· Be present for all power equipment events

· Creativity for the Power Equipment Department

· Check in all invoices – Check all serial numbers on invoice to ensure accuracy

· Inventory Integrity – as well as maintaining Inventory Levels as requested

· Generate power equipment orders

· Work with Marketing Coordinator to be aware of power equipment advertising

· Repair equipment as needed in a timely and organized manner

· Prepare billing for each repair unit, using appropriate SKU numbers. This includes warranty work, and execution of a system for factory reimbursement of warranty repairs. Develop and use the system to ensure payment for all claims.

· Keep the department current with all Ace signage, power equipment signage, and other materials

· Organization of the Power Equipment Department – (Communication to store manager on what is needed)

· Scheduled to work on Saturdays

· Professional appearance of self, Stihl Department and service area

· Responsible for performing any duties asked by Manager/Assistant Manager that may increase productivity, sales, or provide better customer service

· Stihl Gold technicians will train/mentor silver and bronze technicians in preparation for Gold Certification 1 hour per week and document training.

· Stihl Silver and Bronze technicians must train associates for 1 hour each week and document training.

Requirements

· Successful completion of all training levels reaching Stihl Gold Certification or Equivalent

· Knowledge of power equipment sign on, e-sales, e-service, part look-up, warranty, product registration and safety guidelines 

· Communication with the team and management as needed

· Keep up with new trends in handheld power equipment

· Responsible for educating your co-workers on services and products of the power equipment department as well as safety requirements. Monitors that the associates are using proper safety equipment at times required

· Attend power equipment meetings

· Ability to handle multiple projects and tasks with a high attention to detail 

· Knowledge of retail computer systems, MS Word and Excel a plus. 

· Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of business.