Conseiller – Des ventes senior / Senior Sales Consultant

Job Description

At Swarovski, where innovation meets inspiration, our Senior Retail Sales Consultant employs a consultative sales approach and performs a variety of retail store activities, within corporate guidelines, to sell Swarovski products to consumers, to meet personal and store sales goals. Builds customer loyalty by providing outstanding customer service. In addition, this is a key holder role, which requires the incumbent to perform store opening & closing duties, and may involve assuming a team leader role, in the absence of the Retail Store Manager.

About the job

You are an advocate of our brand. In this role and together with the team, you will:

• Opens & closes the store (key holder). Performs end-of-day cash reconciliations, prepares banking deposits and performs other closing procedures.
• Achieves and consistently maintains the sales leadership role in the store
• Assumes team lead role, in Retail Store Manager’s absence:
• Develops and maintains clientele information
• Processes efficient customer transactions (sales, refunds, exchanges, credits, etc.), following all Company policies & procedures regarding the point-of-sale (POS) system.
• Participates in special events / promotions to promote Swarovski products.

About you

You are an experienced Assistant Store Manager, and you have:

• 3-5 years’ experience working in a multi-cultural retail environment
• Experience in luxury, Fashion/Cosmetics/Lifestyle Brands
• Leadership and coaching skills
• Strong customer service focus
• Must be dependable and have flexible availability to work varying shifts (including days, evenings and weekends).

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Human Rights Code and the Disabilities Act of Accessibility for Ontarians Disability Act (AODA), AMA – Accessibility Manitobans Act and the DPC Disabled Persons Commissions Act. Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format by contacting us at [email protected]. Swarovski Canada Limited appuie l’inclusion complète des personnes handicapées, tel que prévu dans le Code des droits de la personne de l’Ontario et la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario, la Loi sur l’accessibilité pour les Manitobains et la Disabled Persons Commission Act de la Nouvelle-Écosse. Mesures d’adaptation disponibles sur demande. Si vous avez des questions ou besoin de matériel adapté, veuillez communiquer avec nous, à [email protected]. Relevant for Canada only: Nova Scotia - Disabled Persons Commissions Act (DPC) Manitoba - Accessibility Manitobans Act (AMA) Ontario - Accessibility for Ontarians Disability Act (AODA) Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians Disability Act (AODA). Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format