Full-Time
Contact Center Representative
Posted on 8/29/2025
Latitude
11-50 employees
Full-service staffing for technical roles
Compensation Overview
$26 - $29/hr
North Bethesda, MD, USA
Hybrid
 Customer Experience & Support (1) |
|---|
- Some college, Associate’s or Bachelor’s degree a plus
- Excellent verbal communication, active listening, and problem-solving skills
- Ability to stay calm under pressure and handle challenging situations with empathy
- Comfortable working with computers, call center software, and CRM systems
- Strong organizational skills and attention to detail
- Availability to work flexible shifts, including evenings, weekends, or holidays if needed
- Handle a high volume of inbound/outbound calls in a professional manner
- Assist customers with account inquiries, billing issues, troubleshooting, or order processing
- Document customer interactions in the company’s CRM system
- Escalate complex issues to supervisors or specialized departments as needed
- Meet or exceed individual and team performance metrics (e.g., call quality, resolution time, customer satisfaction)
- Previous customer service or call center experience preferred but not required
Latitude Inc. is a staffing firm that provides specialized technical and professional personnel to both public and private sectors. It offers contract, contract-to-hire, and permanent placements, focusing on Technology, Engineering, Scientific, and Communications industries. The company operates by maintaining a dedicated recruiting staff that sources qualified candidates and charges fees to clients for successful placements and staffing services. It has a notable government sector presence and positions itself as a self-certified small business to compete for government contracts. Latitude’s goal is to deliver cost-effective staffing solutions that meet the specific needs of its clients by supplying qualified personnel through tailored staffing arrangements, ensuring reliable support for IT and technical programs across both sectors.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Hanover, Maryland
Founded
N/A
Simplify's Take
What believers are saying
- $31M revenue fuels expansion in government technical staffing programs.
- 11-50 employees with energized culture attract specialized talent.
- Management's 35+ years experience spans IT, engineering, and bioscience.
What critics are saying
- Allegis Group undercuts contracts with 20-30% lower rates in 6-12 months.
- $31M revenue exceeds SBA threshold, barring set-aside contracts in 3-6 months.
- Eightfold AI displaces manual recruiting as DoD adopts 40% faster matching in 12-24 months.
What makes Latitude unique
- Latitude specializes in technical staffing for DoD and civilian agencies since 2003.
- Self-certified small business targets government IT, engineering, and cyber contracts.
- Dedicated recruiters provide cost-effective contract and permanent placements.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Remote Work Options
Professional Development Budget