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Full-Time

Customer Service: Eleads Specialist

Posted on 7/9/2024

Bone Dry Roofing

Bone Dry Roofing

51-200 employees

Provides residential and commercial roofing solutions

Real Estate

Compensation Overview

$17Hourly

+ Monthly Bonus

Entry

Indianapolis, IN, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Customer Service
Requirements
  • Proven experience in customer service, sales, or lead management.
  • Strong written and verbal communication skills.
  • Exceptional interpersonal skills and the ability to build rapport with potential clients.
  • Detail-oriented with the ability to maintain accurate records and follow-up effectively.
  • Customer-focused mindset with the ability to address inquiries and concerns professionally.
  • Proficiency in using CRM systems and databases (experience with CRM systems is a plus).
  • Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
  • Familiarity with the roofing or construction industry (a plus, but not required).
Responsibilities
  • Respond promptly and professionally to eLeads generated from website forms and lead generation partners.
  • Engage with potential clients through various communication channels, including email, phone calls, and text messages.
  • Build and maintain relationships with leads by providing information, answering questions, and addressing concerns to move them through the sales pipeline.
  • Maintain accurate records of all eLeads interactions and updates in CRM systems or databases.
  • Ensure that all interactions align with company standards, messaging, and policies to provide a consistent and positive client experience.

Bone Dry Roofing is a specialist in both residential and commercial roofing services, integrating advanced GAF Camelot II Shingles technology to offer enhanced roof durability and protection. Their focus on using high-grade materials with Class A fire ratings and high wind resistance ensures reliability in their projects and promotes a safeguarded environment for employees and clients alike. The company’s dedication to providing robust roofing solutions makes it a commendable workplace for those interested in a career in sustainable and secure construction practices.

Company Stage

N/A

Total Funding

N/A

Headquarters

Indianapolis, Indiana

Founded

1989

Growth & Insights
Headcount

6 month growth

11%

1 year growth

25%

2 year growth

25%
INACTIVE