Senior Account Manager

About the Role:

• The next step in evolving our shopper journey will be hiring a Senior Account Manager, Retail on our Sales Team. In this role, you'll report to the Sr. Director, Industry on our Enterprise Retail vertical. 

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities: 

• To be a successful Senior Account Manager, Retail at Fetch, the individual will demonstrate an interest in driving revenue, meeting with existing clients virtually or in person, expanding relationships, and providing value to Fetch's brand partners. This includes but is not limited to the following; 

  • Retain and expand Fetch partners. 
  • Develop and maintain strong relationships with existing clients, particularly sales and marketing leaders and C-suite executives. We’re not a product or a vendor, we’re a partner.
  • Approximately 50% of your role will be client-facing, ensuring that deliverables (including offers, communications, and analytics) meet partners’ needs and requests.
  • Prepare materials for (and often attend) quarterly business reviews and other key partner touchpoints in a manner that continuously improves the relationship between Fetch and brand partners. 
  • Ensure partners have regular access to data and reporting to optimize Fetch’s share of partner budget and increase partner spending in a valuable way, driving value for our brand partners, which ultimately reduces churn. 
  • Develop your influence skills; you’ll engage partners with the value Fetch brings, strategy, and vision.
  • Maintain a thorough, up-to-date familiarity and understanding with Fetch’s products and strategies that impact partner relationships; this includes clubs, marketing and communications, and more creative bespoke offerings reflective of the partner’s desires. 
  • Maintain cross-functional collaboration and communications within and outside of Sales, including marketing, tech, product, and design. 
  • Promote teamwork and communication on our Sales team; we’re all owners of Fetch, so a win for one is a win for all.
  • In tandem with your Team Lead, and autonomously as you start to build out your experience here, work closely with senior members of the team, along with implementation and AIM (Analytics, Insight, and Measurement) to ensure Special Offers are likely to achieve partner objectives. 
  • Leverage data from internal partners toshowour partners the value behind additional offer opportunities. 
  • Partner with our internal B2B marketing team on client communications highlighting Fetch’s value and solutions.
  • Demonstrate a solid and developing understanding of marketing budget and allocation for key accounts. 

Minimum Requirements:

• A successful track record of exceeding quotas and driving renewal/upsell revenue for Enterprise accounts.
• 6+ years of sales-driven account management experience.
• Prior work experience involving B2B sales account management within Ad Sales, Tech, Digital Media, Consumer Insights, consulting, or other relevant industries.
• Knowledge of consumer insights and marketing terminology.
• Experience consolidating complex data into data-informed stories for partners and colleagues; Utilize tools such as PowerPoint and Google Slides.
• Experience with advanced Excel. Managing and synthesizing large data sets, managing advanced functions such as filters, formulas, pivot tables, etc. 
• Possess strong negotiation skills and agility in objection handling, rejection, and managing ambiguity.
• Experience with Salesforce functions and dashboards
• Exceptional written email communication skills to manage and operationalize large-scale projects across multiple teams and stakeholders.
• Able to travel when necessary for sales meetings, client presentations, etc. 
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.

Compensation:

• At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The on-target earnings range for this position is $108,000-$144,000. (This does not include accelerators or sales plan incentive funds, which employees may also be eligible for). We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.