Business Banking & Consumer Support Specialist II

Overview:

Provide operations support to various areas of Business Banking and Consumer Collections.  Perform data entry, system maintenance, and monetary transactions.  Complete requests within authority level.

Primary Responsibilities:

• Perform data-entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).
• Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.
• Prepare and submit Proof of Claims (POC’s) to the court, including supporting documents.
• Creates payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee.
• Review and verify “Summons and Complaint” from attorneys: Obtain signature from Workout or Liaison and send back to attorney.
• Prepare ad hoc reports from systems, at management’s request and reconcile/correct as needed.
• Prepare attorney referrals and assign to designated attorney.
• Assigns matter number to case in preparation for billing/payment. Approve payment.
• Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.
• Prepare, send and track claim forms.
• Monitor and submit requests to change the status of accounts.
• Perform skip tracing.
• Prepare ticket work to allocate funds received, to ensure payment of expenses.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position has potential customer contact or direct contact with Attorneys or Trustee, customers or other external vendors; mostly email correspondence with attorneys and/or other external vendors.

Education and Experience Required:

A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.

Strong verbal and written communication skills.

Detail oriented.

Proficient PC skills including word processing, spreadsheet and email software.

Education and Experience Preferred:

Bachelor’s degree.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America