STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee’s success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first line support for all local, remote, and mobile staff.

Requirements:

• MUST have an active Secret Clearance
• Identify, research and resolve technical issues for users
• Add to the IT knowledge base with clear/concise/detailed entries
• Treat every issue as an opportunity to educate the end-user
• Maintain an accurate inventory of hardware and software licenses
• Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting
• Create and/or maintain end-user documentation on procedures and how-tos
• Creation and administration of Active Directory user accounts
• Provision new computers for employees
• Create and test new images for Windows and Mac Operating Systems
• Help maintain scanners, copiers and workstations
• Provision phones and voicemail boxes (mobile and office)
• Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete
• Administrate and help manage the ITSM system
• Order software and hardware for users and maintain a stockage objective for general consumption items
• Support the IT Team with duties as necessary to include server, user and network administration
• Create Linux accounts and manage groups, home directories, and access.
• Collaborate with IT Team
• Minor off hours duties/on-call hours as necessary
• Other duties as assigned

Preferred:

• 3+ years’ of relevant experience
• Ability to obtain a security clearance (active clearance desired)
• Experience supporting operating systems including Windows 10, Linux, and Mac OSX
• Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)
• Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources
• Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired
• Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company
• Problem solver with excellent time management and organizational skills
• Ability to prioritize work tasks to meet customer demands and deadlines
• Exceptional customer service, interpersonal skills, and desire to learn.
• Self-motivated with strong analytical, diagnostic, and troubleshooting skills