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IT Support Specialist
Confirmed live in the last 24 hours

501-1,000 employees

Develops cybersecurity tools, analytics, and sensing systems
Company Overview
STR is a forward-thinking company that is at the forefront of cybersecurity, analytics, and sensing technology, providing solutions to complex national problems. The company's commitment to long-term impact, employee ownership, and a culture that fosters diversity and inclusion, offers a unique environment for motivated individuals to grow and contribute. With its rapid growth, STR provides ample opportunities for its employees to carve their own path, while its dedication to diversity and inclusion fuels creativity and innovation.
AI & Machine Learning
Data & Analytics

Company Stage


Total Funding





Woburn, Massachusetts

Growth & Insights

6 month growth


1 year growth


2 year growth

Arlington, VA, USA
Experience Level
Desired Skills
Customer Service
IT & Security
  • MUST have an active Secret Clearance
  • Identify, research and resolve technical issues for users
  • Add to the IT knowledge base with clear/concise/detailed entries
  • Treat every issue as an opportunity to educate the end-user
  • Maintain an accurate inventory of hardware and software licenses
  • Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
  • Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting
  • Create and/or maintain end-user documentation on procedures and how-tos
  • Creation and administration of Active Directory user accounts
  • Provision new computers for employees
  • Create and test new images for Windows and Mac Operating Systems
  • Help maintain scanners, copiers and workstations
  • Provision phones and voicemail boxes (mobile and office)
  • Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete
  • Administrate and help manage the ITSM system
  • Order software and hardware for users and maintain a stockage objective for general consumption items
  • Support the IT Team with duties as necessary to include server, user and network administration
  • Create Linux accounts and manage groups, home directories, and access
  • Collaborate with IT Team
  • Minor off hours duties/on-call hours as necessary
  • Other duties as assigned
  • 3+ years' of relevant experience
  • Ability to obtain a security clearance (active clearance desired)
  • Experience supporting operating systems including Windows 10, Linux, and Mac OSX
  • Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)
  • Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources
  • Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired
  • Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company
  • Problem solver with excellent time management and organizational skills
  • Ability to prioritize work tasks to meet customer demands and deadlines
  • Exceptional customer service, interpersonal skills, and desire to learn
  • Self-motivated with strong analytical, diagnostic, and troubleshooting skills