Forecasting and Performance Specialist

Overview

At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better.

We’re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand.

By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.

The Forecasting and Performance Specialist will be responsible for planning the resource requirements and tracking benefits and operational efficiency. This will involve working in close conjunction with different business areas to understand their processes, workflows and targets. You will be required to deliver and track actual and forecasted staffing levels throughout the business against plans, providing insight in performance through complex data analytics and the provision of resource opportunities.

This person will own all operation forecasts and the insight into associated performance indicators that drive efficiency whilst balancing engagement culture and business objectives.

Implementation of forecasting models and methodologies delivering efficient cultural business performance.

Responsibilities

• Capture and plan all activity that has a potential to influence Operational performance.
• Build and own forecasting and capacity models both back office and telephony modelling, both tactical and strategic.
• Identify opportunities to improve the accuracy of forecasting and headcount planning
• Maintain models used to plan resources and analysis in long term business decisions
• Monitor assumptions & actual results against plan and deliver efficient solutions to real problems that drive employee engagement and business efficiency.
• Support contact center projects providing tactical and strategic plans to meet the business requirements.
• Develop and maintain world class stakeholder relationships that enable business and customer demand success.
• Provision of both performance and demand insight that informs decision making and strategy setting

Qualifications

Education

BS/BA Degree in Business or IT preferred

Experience/Knowledge

5+ years experience in operational roles with delivery track record

Experience of working to targets to improve customer, people or cost metrics.

Experience of identifying and making improvements in operational customer facing environments

Experienced user of planning techniques and related tools including WFM, Sql/VBA and MS excel

Experience of complex statistical modelling

Experience in life insurance industry, preferred.

Skills

Strong analytical/critical thinking skills

Strong stakeholder management skills

Ability to collaborate and engage people in change

Outstanding verbal and written communication skills

Self-starting to find and deliver on opportunities

Strong organizational skills

Demonstrated proficiency in Microsoft Office Suite and process documentation/modelling tools

Ability to function in a fast paced environment

Flexible with regard to work hours and overtime

What’s in it for you?

The expected hiring compensation range for this position is $90,800 - $124,900 annually.  This is a remote opportunity, operating on EST.  Candidates local to the Frederick, Maryland area preferred. 

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses.  This role is eligible to participate in the Annual Incentive Plan. The current target payment for the position is 8% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date.  This role has 15 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing.  Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff).  We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.