Internship
Forward Deployed Engineering Internship
Confirmed live in the last 24 hours
Lorikeet
11-50 employees
AI customer support platform for complex businesses
Compensation Overview
$30/hr
No H1B Sponsorship
Sydney NSW, Australia
3 days a week in-office required
- Have a technical background, training or mindset (e.g. CS or engineering major, experience in math or stats, or a track record of learning and using technical skills)
- Are excited about AI, knowledgeable and already tinkers with it (e.g. you’re a ChatGPT power user, or build AI projects in your spare time)
- Have a solution-oriented mindset (e.g. you love to think creatively to solve problems and “hack” systems to do unexpected things)
- Building AI workflows
- Testing support tickets
- Prepping sales demos
- Plugging into other areas to help win deals with global fintechs and healthtechs
- Previous software engineering experience is very useful
Lorikeet provides an AI-driven customer support platform specifically designed for Fintech, Healthtech, and other complex businesses. The platform automates customer support tasks, allowing companies to scale their support operations while ensuring high-quality responses. Unlike traditional methods that rely on increasing staff or using basic chatbots, Lorikeet utilizes advanced AI technology and a sophisticated workflow engine to handle intricate support needs. This includes tasks such as data retrieval, system actions, and complex decision-making. Lorikeet aims to enhance the customer experience for high-growth companies in sectors that prioritize quality support.
Company Size
11-50
Company Stage
Early VC
Total Funding
$14M
Headquarters
Sydney, Australia
Founded
2023
Simplify's Take
What believers are saying
- Lorikeet raised AUD 9 million to enhance its platform and market presence.
- AI-driven customer support is increasingly adopted in healthcare and finance.
- Lorikeet's international presence allows potential expansion into multilingual support.
What critics are saying
- Competition from established AI companies like OpenAI and Google is increasing.
- Rapid AI advancements could render Lorikeet's technology obsolete without innovation.
- Data privacy concerns in healthcare and finance may limit service expansion.
What makes Lorikeet unique
- Lorikeet uses intelligent graph technology for complex support queries.
- The company targets regulated industries like healthcare and finance for AI support.
- Lorikeet's AI agents improve customer satisfaction and support efficiency.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Flexible Work Hours
Company Equity
Growth & Insights and Company News
6 month growth
↓ -12%1 year growth
↓ -6%2 year growth
↓ -6%New funding to be used to expand Lorikeet's platform and market presence, helping more companies across complex and regulated industries use AI agents to offer human quality support at scaleSYDNEY, Feb. 4, 2025 /PRNewswire/ -- AI customer experience pioneer Lorikeet today announces it has raised an additional AUD $9 million in funding from Blackbird and its existing investors Square Peg and Skip Capital, fueled by breakout growth in 2024 across key financial centers in Australia, Asia, and the US and just four months after announcing its USD $5 million seed round fundraise last year.Since launching in October 2024, Lorikeet has increased bookings by 3.5 times, and added several unicorns and public companies in the US and Australia as customers and pilot partners, including market leaders such as Eucalyptus in healthcare, Step in banking, and MagicEden in Cryptocurrency. The new funding will be used to further enhance Lorikeet's intelligent graph technology, expand the company's enterprise capabilities, and accelerate go-to-market initiatives across key industries including healthcare, financial services, technology, and more.Customer experience as we know it is broken. Support teams are scattered across time zones, struggling with sky-high turnover rates while customers wait hours or days for help. Basic AI chatbots have failed to fix the problem – they're too rigid to handle anything beyond simple FAQ responses. Even highly funded Silicon Valley darling startups have failed to ship products that can reliably handle complex support cases
Lorikeet was founded in mid-2023 by US-based former Stripe executive Steve Hind and former Google AI senior engineer Jamie Hall.