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Automotive Service Technician IV
Confirmed live in the last 24 hours
Locations
Louisville, KY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Leadership
Management
Writing
Requirements
  • The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations
  • The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service
  • If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team
  • You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams
  • This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center
  • To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset
Responsibilities
  • Initially help support pre-production vehicle builds, including assisting cross functional teams
  • Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
  • Operate remotely until the local service center opens, if applicable
  • Follow Rivian repair procedures with efficiency without compromising quality and safety
  • Perform complex diagnosis, repairs, installations, and inspections on vehicles
  • Perform vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
  • Stay up to date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain and process accurate expense reporting as needed
  • Maintain high quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • Experience with leadership, mentorship, and influencing a team preferred
  • 5 or more years of automotive experience preferred
  • 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred
  • Proficient in navigating a laptop or computer in a windows or Mac environment
  • Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc)
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license, and maintain a clean driving record
  • Parts department and billing experience preferred
  • Experience using a work order management system including repair documentation
  • Experience working in start-up environments preferred
  • Remains positive when dealing with difficult situations
  • Strong organizational and time management skills along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Must be at least 21 years old
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
Desired Qualifications
  • Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus
Rivian

10,001+ employees

Electric vehicles manufacturer
Automotive
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
Benefits
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team