Full-Time
Senior Customer Lifecycle Analyst
Updated on 5/9/2026
IDT Corporation
1,001-5,000 employees
Low-cost international calling and money transfers
Compensation Overview
$95k - $115k/yr
United States
Hybrid
 Growth & Marketing (1) |
|---|
- Academic background in a quantitative or related field (e.g., Analytics, Applied Mathematics, Economics, Statistics, or Business) or practical experience in Customer Lifecycle planning and analytics
- Previous experience with either Amplitude or Braze
- A/B and multivariate testing experience, including test design, reporting and analysis to understand incremental lift
- Become a systems expert, cultivating knowledge of the marketing technology stack (Braze, Amplitude, data warehouse).
- Help the marketing team understand the end-to-end implementation of campaigns, including data requirements and technical setups.
- Understand the data architecture and understand how it impacts customer segmentation and marketing segmentation strategies.
- Build and maintain dynamic customer attributes, events, and cohorts in Braze or Amplitude to support campaigns.
- Partner with engineering teams to define requirements for new custom attributes, events, and API integrations.
- Lead customer marketing innovation by unlocking opportunities for automation.
- Be proactive problem solvers, identifying growth opportunities and delivering actionable insights to support strategic business decisions.
- Evaluate the effectiveness of promotions and marketing programs and make recommendations to optimize campaigns.
- Translate insights into promotional strategies. Analyze customer behavior and campaign performance to identify insights.
- Collaborate with the marketing team to improve segmentation sophistication, A/B testing, journey pathing, and reporting to improve lifecycle marketing strategies.
- Oversee Next Best Offer programs: Drive “next best offer” across multiple channels based on customer segmentation, lifecycle, and business goals.
- Develop testing strategies tied to segmentation and customer personas to maximize user upselling and cross-selling opportunities within the customer ecosystem.
- Identify churn drivers and implement strategies to improve retention rates.
- Collaborate and provide strategic guidance on programs for the VIP segment.
- Provide recommendations for improving campaign targeting and personalization based on data analysis.
- Develop and maintain dashboards and reporting tools to track campaign KPIs.
- Create specialized reports and dashboards that answer key business questions and provide insights into user behavior.
- Reporting on and optimizing ROI.
- Leverage data from multiple data sources, including the data warehouse, to build ad hoc reports or augment the reporting of the marketing platforms.
- Working knowledge of SQL
- Knowledge of Tableau
IDT Corporation offers low-cost international communication and payment services for individuals and businesses. Its products include affordable international calling, notably through BOSS Revolution, which lets customers make international calls without a PIN, and international money transfers introduced in 2013. The company earns fees from calling and transfer services and ensures reliability through stress testing to handle high demand. It also markets gift card incentive solutions under the Awards2Go brand, diversifying its offerings. Compared with competitors, IDT differentiates itself through a PIN-free, simple international calling solution, a combined focus on both communications and global payments, and a long track record as a public company. Its goal is to provide affordable, convenient international communication and cross-border money transfers at scale for individuals and businesses.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Newark, New Jersey
Founded
1990
Simplify's Take
What believers are saying
- net2phone revenue rises 11% to $23.9M with 96% operations income jump.
- IDT leads $7M Series B for MarketSpark to scale retail tech.
- AccuKnox partnership bolsters Zero Trust IoT/Edge security reliability.
What critics are saying
- Executive Ash sells 36.3% holdings for $1.02M on April 14, 2026.
- SEC fines founder Howard Jonas $90,000 for IDT disclosure failures.
- Wise erodes BOSS Revolution share with lower fees and app integration.
What makes IDT Corporation unique
- BOSS Revolution eliminates PIN codes for simple international calls since 2009.
- BOSS Money drives 12% Fintech revenue growth via 17% digital transactions.
- National Retail Solutions expands POS terminals 12% to 38,900 units.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Company News
IDT Corporation reported second-quarter fiscal 2026 revenues of $320.5 million, up 5.7% year over year, with GAAP earnings per share rising 5% to $0.84. Non-GAAP EPS increased 19% to $1.00. Despite the growth, shares fell 3.1% following the earnings release. The National Retail Solutions segment grew 19% to $39.4 million, with active POS terminals increasing 12% to 38,900. The Fintech segment, including BOSS Money, posted revenues of $41.2 million, up 12%, whilst net2phone revenue rose 11% to $23.9 million. Traditional Communications remained the largest segment at $216.1 million, up 2% year over year. Adjusted EBITDA increased 9% to $38 million, with gross margin improving to 37.8% from 37%.
IDT Corporation reported record quarterly gross profit, gross profit margin, adjusted EBITDA and non-GAAP earnings per share for its second quarter of fiscal year 2026 ending 31 January. Income from operations increased 12% at its NRS segment, 32% at Fintech and 96% at net2phone. The company repurchased 149,000 shares for $7.4 million during the quarter, bringing first-half buybacks to 308,000 shares for $15 million. IDT also increased its annual dividend 17% to $0.28 per share. CEO Shmuel Jonas highlighted growth at NRS, BOSS Money and net2phone as key drivers. NRS recurring revenue rose due to increases in merchant services and software-as-a-service fees, whilst BOSS Money's digital transactions grew 17% year-over-year, benefiting from migration away from cash-based retail channels.
MarketSpark secures $7 million Series B financing round led by IDT corporation to aggressively scale sales, marketing and platform development
IDT Corporation partners with AccuKnox for Zero Trust runtime IoT/Edge Security.
NEWARK, NJ, March 18, 2025 (GLOBE NEWSWIRE) - IDT Corporation (NYSE: IDT), a global provider of fintech, cloud communications, and traditional communications solutions, will present at the Sidoti Virtual Investor Conference that will be held on March 19th and 20th, 2025.