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NOC Technician
Confirmed live in the last 24 hours
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Linux/Unix
Writing
Requirements
  • Able to work night shift hours
  • Experience or background in a military, technical or customer service environment
  • Previous data center operations
  • Ability to communicate clearly (both in writing and speech)
  • Able to follow direction
  • Attention to detail
  • Interested in technology
  • Problem solving skills
  • Knowledge of Microsoft Office
  • Knowledge of Linux
  • Experience with ticketing systems
Responsibilities
  • Monitor and Identify events proactively resolving issues
  • Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
  • Test and turn up of SIP and ISDN trunk groups
  • Report all service impacting issues within 5 minutes of detection
  • Respond & resolve customer escalations within the SLA window
  • Turn up customer applications & services in accordance with standard procedures
  • Open and track to resolution carrier and internal tickets
  • Internal & external incident notifications
  • Monitor Network Security and report and document any breaches
  • Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
  • Gather and report data on the health and operation of Five9 services
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company mission
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Company Values
  • Do the right thing for the customer
  • Treat it like you own it
  • Service guides us
  • Act with integrity and humility
  • Relentless learning
  • Bias toward action
  • Diversity