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Full-Time

Sr. Customer Support Specialist

Posted on 7/9/2024

Xylem

Xylem

5,001-10,000 employees

Advanced water management and technology solutions

Industrial & Manufacturing
Hardware

Compensation Overview

$39.5k - $63kAnnually

+ Volunteer Program + Diversity and Inclusion Initiatives + Employee Resource Groups (ERG)

Senior

Auburn, NY, USA

Category
Customer Support
Customer Success & Support
Responsibilities
  • Receives order input and ascertains product specification
  • Clarifies customer order language and condenses where possible
  • Edits customer orders and assigns codes for statistical tabulation and commodity identification
  • Assigns method of shipment, tag information, and product pricing
  • Communicates with customers regarding delivery issues and complaints
  • Interfaces with internal departments to find solutions
  • Understands the catalog and products to meet customer requirements
  • Generates inquiries regarding availability of delinquent products
  • Handles and processes customer complaints
  • Follows up on Warranty related matters
  • Participates in special projects to create best practices and support initiatives

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.