INACTIVE
Full-Time
Customer Success Manager
Posted on 4/10/2024
API-driven e-commerce frontend solutions
Consumer Software
Mid
Remote in USA
Required Skills
Sales
Communications
Requirements
- At least 3 years of experience in B2B enterprise SaaS customer success, account management, consulting, or sales.
- Demonstrated ability to meet revenue or renewal targets with mid-market and enterprise-level accounts.
- A growth mindset with the ability to adapt to rapidly evolving business needs.
- Exceptional empathy and motivation, with a strong focus on team success.
- Fluency in English is essential for effective communication.
Responsibilities
- Drive adoption, retention, and expansion among our diverse client base to ensure they get the most out of our products.
- Collaborate closely with our Solution Architect, Sales and Product teams to streamline the onboarding process, ensuring a smooth and efficient transition for our clients.
- Work proactively to build and maintain long-term relationships with our clients, becoming a trusted advisor and partner.
- Lead the renewal process and develop strategies for account expansion to minimize churn and maximize growth.
- Gather and synthesize customer feedback, using it to advocate for new features and product enhancements that meet our clients' needs.
- Engage with customers to collect valuable insights that help shape the future direction of our product offerings.
Working at Vue Storefront offers a technologically forward environment, specializing in a Frontend as a Service (FaaS) solution aimed at enhancing e-commerce experiences. The company sets itself apart by providing a flexible platform that supports both Vue and React, allowing developers to leverage ready-made components for a fast, mobile-optimized storefront. This focus on flexibility and performance in e-commerce solutions makes it a leader in facilitating businesses to adapt away from restrictive monolithic systems.
Company Stage
Series B
Total Funding
$40.5M
Headquarters
San Francisco, California
Founded
2020
Growth & Insights
Headcount
6 month growth
↓ -12%1 year growth
↓ -25%2 year growth
↑ 17%INACTIVE