Operations Analytics Supervisor

Posted on 4/9/2024



1,001-5,000 employees

Provides personal loans and credit cards

Financial Services
Data & Analytics


Phoenix, AZ, USA

Required Skills
Data Analysis
  • Bachelor’s degree in data analytics, mathematics, statistics, computer science or related field or equivalent experience
  • Minimum 4+ years proven experience in data analysis and visualization, including business requirements gathering
  • Minimum 1+ years of people leadership experience, including hiring, developing and managing high performing teams
  • Expert knowledge of SQL and data query/mining techniques
  • Expert knowledge of Python
  • Function as a program owner, people leader, individual contributor and subject matter expert for the Operations Scorecard program
  • Collect, analyze and interpret large data sets from various sources to answer high-impact business questions and identify patterns, trends, and insights
  • Develop and lead a high performing team of Data Analysts dedicated to creating valuable insights and solutions for our stakeholders
  • Manage multiple projects, prioritize tasks, meet deadlines and drive successful completion of analytics work while maintaining a high level of accuracy
  • Evaluate business requirements and make recommendations for additional or improved solutions in order to transform business requests into data deliverables
  • Identify opportunities to improve operational effectiveness and improve efficiencies
  • Partnering with operations leaders, develop and support the roll-out of business KPIs and associated Tableau dashboards that simplify decision making and ensure operational success
  • Pay attention to small details, identify errors, and maintain high levels of accuracy when working with data
  • Stay up-to-date with industry trends and emerging technologies, and seek out opportunities to develop new skills

Upgrade, Inc. specializes in providing personal financial products, including personal loans, credit cards, and a rewards checking account that features cash back rewards and no fees. With its renowned Upgrade Card, recognized as the fastest growing credit card in America by the Nilson Report for two consecutive years, the company harnesses advanced technology to enhance user financial experiences. This focus on technological advancement and recognition in the financial industry positions it as a leading employer for those interested in contributing to the innovative world of financial services and technology.

Company Stage

Series E

Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth