Senior Technology Manager

About this job:

At CarMax, we’re transforming the way people sell their cars—and we need a technology leader to help drive that change.

The Senior Technology Manager’s primary responsibility is to partner with business stakeholders and deliver technology solutions that accelerate CarMax’s consumer vehicle acquisition strategy. This role leads the short term and long-term strategic planning, development, implementation, and maintenance of a suite of systems focused on driving consumer-sourced vehicle supply through both digital and in-store experiences.

Purpose of the role 

Consumer Supply is a critical growth engine for CarMax, enabling individuals to sell their vehicles directly to us. This role supports the full lifecycle of that experience—from offer generation to transaction completion—by leveraging cutting-edge technologies and data-driven insights. The Senior Technology Manager will lead cross-functional teams to modernize legacy systems, automate workflows, and build scalable platforms that improve offer competitiveness, streamline operations, and enhance the associate experience.

We are reimagining the consumer selling journey using advanced technologies such as cloud computing, machine learning, and AI-driven personalization. Our goal is to create a seamless, omni-channel experience that empowers consumers to receive accurate, compelling offers and complete their sale with confidence—whether online or in-store. This includes innovations in offer logic, document verification, and intelligent routing to optimize conversion and operational efficiency.

Read more about how CarMax is using Open AI to build car research tools - https://customers.microsoft.com/en-US/story/1501304071775762777-carmax-retailer-azure-openai-service
 

What you will do – Essential Responsibilities 

• Lead and empower a team of Engineers with varying levels of experience in a product organization while adapting to a dynamic and changing environment
• Ensure the right skills are being used to solve the right problems while supporting the team with coaching, skills development, and career growth 
• Prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations 
• Think strategically - identify goals for the team while working to remove impediments 
• Communicate effectively to multiple levels ensuring alignment and support for team objectives with stakeholders and Senior Leadership 
• While this role is not “hands on keys,” we challenge our Sr. Managers to remain curious of innovative technology while directly supporting our end users as well as broadening their knowledge of CarMax functional areas 
• Drive associate engagement across multiple teams while leading through other leaders where necessary 

Technology

Our engineering teams leverage a broad complement of best-in-class systems, methodologies and technology including:

• Integration patterns including REST APIs, Eventing, Bulk Uploads
• Analytics, Data Science, and AI Platforms
• DevOps Practices and Culture
• Dual-Track Agile
• .Net/.Net Core, ReactJS, Azure, Microservices Architecture

Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Persuasive and influential communicator – able to explain complex or intangible concepts to stakeholders at all levels  
• Engaging leader with proven ability to drive high team morale, Put People First, and build/maintain strong relationships with product and operations partners
• Experience leading teams who build scalable, cloud-based services for both internal and external customers
• Experience with Supply Chain Technology preferred
• Knowledge of Objectives and Key Results (OKRs) and how to set short term and long-term goals 
• Provide people leadership for multiple, diverse cross-functional teams and individuals; coaching and guiding teams to enable future success 
• Enable a flexible yet productive work environment that supports a distributed work force: remote and hybrid 
• Partner with product teams to outline roadmaps, identify dependencies, and share updates on progress
• Participate in software architectural discussions, influencing decisions, and collaborating with peers to maintain consistency across the organization 
• Identify and champion people and process improvement strategies for the team(s) 
• Foster collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests 
• Contribute to architecture, coding, test plans, project plans, deployment planning and operations to drive excellence and lead organization towards its goals 

EDUCATION and EXPERIENCE:

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 5+ years of relevant work experience or
• Master’s degree in computer science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 3+ years of relevant work experience
• 7+ years of experience in Technology with 5+ years of software/systems engineering leadership experience 
• 5+ years’ experience managing direct reports 
• 5+ years of experience required leading software projects leveraging Agile practices 
• Proven experience with cloud-based application development strongly preferred