Metadata is looking for a Customer Success Manager- to drive the retention and growth of our customers. You will help define the customer’s marketing objectives and share best practices and recommendations to achieve those outcomes. In this role, you will be the bridge between customer strategy and the implementation in their Metadata program. CSMs will also serve as thought leaders and mentors to other CSMs within the team.

You will:

• Oversee your book of business from onboarding to adoption to renewals and upsells
• Improve customer engagement through standard CS practices, such as sync calls, business reviews, customer visits and events.
• Drive product adoption via training customers and sharing best practices 
• Operate the Metadata platform in select situations, supporting your customers in activities such as building audiences, ads, campaigns, and offers
• Monitor indicators to assess customer engagement, adoption, value/roi and risks of churn.
• Build customer advocacy via case studies, site reviews and references
• Provide customer feedback to Product Management and propose opportunities to improve product features/capabilities.
• Work with Performance Marketing team members to translate customers’ demand generation strategies into results.
• Work with Account Managers to support commercial motion for renewals and expansion
• Be a specialist and mentor to the Metadata Customer Success team

You check these boxes:

• 3+ years in clients facing roles with a SaaS software company: Customer Success Manager, Account Manager, Digital Strategist, Performance Manager, Ad operations
• 1+ years experience managing commercial aspects of a book of business within Customer Success or Sales
• 4+ years of experience in paid media, such as Facebook, Paid Search, Quora, YouTube, Adwords or LinkedIn advertising
• C-Level experience (specifically within Marketing and Sales organizations) building relationships and driving marketing results in B2B industries
• Standardize value models - building, interpreting customer data to present value
• experience learning, operating and training on a software solution
• Consulting experience

Your benefits:

• Extremely great compensation package and benefits, including a stock option program & 401K
• Excellent medical, dental, and vision plans with options for employee medical coverage at $0 per month!
• Career growth opportunity in a growing, new technology early-stage company
• Unlimited PTO
• Mandatory "Birthday Off" policy
• Work from anywhere

ABOUT METADATA:

B2B marketers use Metadata to automate their paid campaigns and drive more revenue. Metadata frees B2B marketers from technical, mundane, and repetitive tasks to spend more time on high-value work like strategy and creativity. Since our founding in 2015, we’ve grown into a global, remote-first team spread across 23 states and 18 countries. We’re transparent, committed to growth, and never take ourselves too seriously.

We care about fairness so you can be ensured that your application will never be judged based on your religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or disability.