Full-Time

Operational Specialist

Controls and Governance

Posted on 4/2/2025

Manulife Financial

Manulife Financial

10,001+ employees

Provides insurance and investment solutions globally

Compensation Overview

CA$58.3k - CA$97.1k/yr

+ Incentive Programs + Incentive Compensation

Mid

Montreal, QC, Canada

Category
Generalist Operations
Quality Control & Compliance
Operations & Logistics
Required Skills
Risk Management
Data Analysis
Requirements
  • Bachelor’s degree in Accounting, Finance, Data Analytics, or a related field.
  • 3+ years of experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, professional services firm, or other large organizations.
  • Knowledge of audit methodologies, control frameworks and risk management practices
  • Experience with using audit procedures to discover and analyze patterns, identify anomalies, and obtain other useful information from data populations
  • Proficiency in data analysis tools like Power Query and familiarity with workflow automation, data exchange, and communication between systems
  • Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
Responsibilities
  • Perform periodical testing of controls in accordance with the defined testing plan, report findings to management, propose remediation plans and support the implementation with the Operational Team
  • Identify problems and inefficiencies through review of control design / data analysis and propose solutions for resolution or optimization
  • Assist with the establishment and review of Risk and Control Self-Assessments (RCSA) of operational business lines
  • Evaluate and recommend new controls where gaps have been identified
  • Work with Operational Teams to implement new controls and perform regular testing
  • Collect, review and manage internal risk incidents/ loss events, ensure they are logged in timely and that corrective actions plans (CAPs) are developed and implemented within the given deadlines
  • Work with the Operational Leaders to review and respond to audit findings and recommendations, and ensure audit points are closed within the expected timeframe
  • Oversee the implementation of internal control process improvements based on audit points
  • Research and investigate independently new issues and innovations to maintain currency of technical expertise
  • Collaborate with key partners such as Operational Leaders, GWAM Risk Management team and Internal/External auditors
Desired Qualifications
  • Knowledge of the Canadian and US Asset Management industry (Mutual Funds, Separately Managed Accounts, etc.) considered as an asset
  • Understanding of risks related to data feeds, data integration, and data security
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations
  • Ability to interpret data and communicate clearly and concisely to effectively deliver key messages verbally and in writing, and to listen and consider various perspectives
  • Results oriented with a focus on quality, delivering value, and strong attention to detail
  • Ability to balance priorities and meet deadlines
  • Strong analytical and problem-solving skills
  • Good organizational and planning skills

Manulife provides a variety of financial services, including life and health insurance, wealth management, and retirement solutions. The company helps individuals, businesses, and institutions manage financial risks and grow their wealth across key markets like North America, Asia, and Europe. Manulife's products work by collecting premiums from policyholders, charging fees for asset management, and generating income from investments. What sets Manulife apart from its competitors is its focus on using advanced analytics and technology to offer personalized services that help clients meet their financial goals. The company's goal is to support customers in achieving their dreams and aspirations through effective financial solutions.

Company Size

10,001+

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

1887

Simplify Jobs

Simplify's Take

What believers are saying

  • Manulife's focus on digital health solutions aligns with industry trends.
  • The demand for retirement solutions is increasing as the global population ages.
  • AI-driven customer service tools enhance client interactions and operational efficiency.

What critics are saying

  • Increased competition from fintech companies could erode Manulife's market share.
  • The rise of DeFi platforms poses a threat to traditional financial services.
  • Potential rising interest rates globally could affect Manulife's investment income.

What makes Manulife Financial unique

  • Manulife leverages advanced analytics to offer personalized financial services globally.
  • The company has a strong presence in North America, Asia, and Europe.
  • Manulife collaborates with the World Economic Forum to address demographic challenges in Asia.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mental Health Support

Wellness Program

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Company News

PR Newswire
Apr 10th, 2025
Manulife Appoints Stephanie Fadous Chief Actuary

TSX/NYSE/PSE: MFC SEHK: 945Hung Ko Appointed Global Head of Treasury and Investor Relations in Expanded RoleTORONTO and HONG KONG, April 10, 2025 /PRNewswire/ - Manulife announced the appointment of Stephanie Fadous as Chief Actuary, effective May 9, 2025. Ms. Fadous succeeds Steve Finch, who was recently named President and CEO of Manulife Asia. She will join Manulife's Executive Leadership Team and will report to Phil Witherington, Manulife's incoming President and CEO.Ms. Fadous currently serves as Manulife's Global Treasurer and Head of Capital Management, where she has played an integral role in developing and executing global funding programs and managing the company's relationships with rating agencies and banks. Prior to this, Ms

II Reporter
Apr 10th, 2025
Manulife Names Stephanie Fadous Chief Actuary

Manulife (Toronto) has announced the appointment of Stephanie Fadous as Chief Actuary, effective May 9, 2025.

PR Newswire
Mar 31st, 2025
Manulife Releases Updated Statistical Information Package Template

C$ unless otherwise stated                                         TSX/NYSE/PSE: MFC     SEHK: 945. TORONTO, March 31, 2025 /PRNewswire/ - Manulife has released a revised template for its statistical information package ("SIP"), together with updated 2024 quarterly results to reflect the impact of Global Minimum Taxes ("GMT") by operating segments to improve the year-over-year comparability of our financial metrics including core earnings, new business value and post-tax contractual service margin. This update has been made as we expect additional local jurisdictions to enact GMT in 2025, and we will recognize GMT in the reporting segments whose earnings are subject to it starting in the first quarter of 2025. This updated SIP will be used in connection with the reporting of Manulife's financial results, starting with the first quarter of 2025 on May 7, 2025. An accompanying summary of changes to the SIP has also been made available to further assist users in understanding the updates. The SIP template and accompanying summary of changes are available in the "2025 Q1 Results" section of Manulife's investor relations website: manulife.com/en/investors/results-and-reports

PR Newswire
Mar 31st, 2025
John Hancock Financial Opportunities Fund Notice To Shareholders - Sources Of Distribution Under Section 19(A)

BOSTON, March 31, 2025 /PRNewswire/ - John Hancock Financial Opportunities Fund (NYSE: BTO) (the "Fund"), a closed-end fund managed by John Hancock Investment Management LLC and subadvised by Manulife Investment Management (US) LLC, announced today sources of its quarterly distribution of $0.6500 per share paid to all shareholders of record as of March 13, 2025, pursuant to the Fund's managed distribution plan. This press release is issued as required by an exemptive order granted to the Fund by the U.S. Securities and Exchange Commission. Notification of Sources of Distribution. This notice provides shareholders of the John Hancock Financial Opportunities Fund (NYSE: BTO) with important information concerning the distribution declared on March 3, 2025, and payable on March 31, 2025. No action is required on your part

PR Newswire
Mar 31st, 2025
John Hancock Diversified Income Fund Notice To Shareholders - Sources Of Distribution Under Section 19(A)

BOSTON, March 31, 2025 /PRNewswire/ - John Hancock Diversified Income Fund (NYSE: HEQ) (the "Fund"), a closed-end fund managed by John Hancock Investment Management LLC (the "Adviser") and subadvised by Wellington Management Company LLP (the "Subadviser"), announced today sources of its quarterly distribution of $0.2500 per share paid to all shareholders of record as of March 13, 2025, pursuant to the Fund's managed distribution plan.  This press release is issued as required by an exemptive order granted to the Fund by the U.S. Securities and Exchange Commission. Notification of Sources of Distribution. This notice provides shareholders of the John Hancock Diversified Income Fund (NYSE: HEQ) with important information concerning the distribution declared on March 3, 2025, and payable on March 31, 2025. No action is required on your part

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