Scores Client Services

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"To enable continued growth and market adoption, we are seeking a highly qualified VP to lead our Mortgage and Capital Markets practice. As VP, Mortgage and Capital Markets Client Services, you will work closely with our Scores Leadership Team to develop and execute our mortgage and capital markets go-to-market strategy. Reporting to the Vice President and General Manager of the B2B Scores division, you will be a strategic leader who will focus on advancing critical FICO® Score initiatives across the mortgage and capital markets ecosystem with clients, industry influencers, policymakers, vendors and ecosystem partners." - VP and General Manager of B2B Scores Division.

What You’ll Contribute

• Be the primary collaborator and advisor to the General Manager of the B2B Scores division and provide mortgage industry insight and advice to the FICO® Scores Leadership Team and C-Suite.
• Build and manage a team tasked with defining and executing the strategic plan to engage partners and clients in mortgage and capital market segments to protect and grow utilization of FICO Scoring products in the marketplace. 
• Collaborate with the leadership team to develop long-term/multi-year mortgage industry ecosystem strategy.
• Build programs linked to the housing finance ecosystem to help empower consumers through financial inclusion that improves financial wellness.
• Directly and actively engage client leadership and key stakeholders at mortgage lenders, capital markets participants, and related solution providers. Proactively work with customer executives to understand their most pressing business issues and successfully position FICO® Scores for broad use in the industry. Identify market feedback for new use case and product concepts to provide input to the FICO Scores product teams to continue driving the utilization and adoption of FICO scores in the mortgage industry.
• Cultivate and maintain effective working and trusted advisor relationships with a variety of internal stakeholders supporting the mortgage industry, including C-Suite executives, operational managers, strategic project managers, vendor sourcing, and senior staff members. Ensure smooth communication and coordination, upstream and downstream, between multiple departments involved or impacted by key initiatives.
• Partner with clients and influencers within the mortgage industry ecosystem to ensure market feedback is incorporated into the products and strategies we create at FICO to meet the needs of the mortgage industry participants.
• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms, recommend alternatives to our target partners/clients, our internal senior management and project/product managers across the organization.
• Resolve client/solution contractual issues and blocks to sales process by proactively leveraging client relationships.
• Support creation of thought leadership white papers, executive briefings and industry symposium presentations and perform reviews of marketing materials and promotional materials for industry relevance.
• Provide executive interaction support or speak at industry trade shows, conferences, and seminars.

What We’re Seeking

• Degree in Business Administration or similar field; master’s degree preferred.
• Demonstrated tenure of executive leadership experience.
• Excellent public communications skills. Media training and comfort in speaking with lawmakers, industry influencers, journalists and media contacts and vendors and partners on behalf of the company is a must.
• Substantial and relevant industry experience delivering solutions to the mortgage industry, including a robust understanding of pre-scoring practices, underwriting and boarding processes, loan servicing, securitization, mortgage-backed securities (MBS), capital markets, secondary marketing, and rating agency practices.
• Knowledge of the public and private mortgage investment markets, including the utilization of private capital and the structures of the FHLB, GSEs and others. 
• Deep industry network across mortgage originators, servicers, and investors.  
• Experience partnering with and advising leadership teams at the C-suite level. 
• Related knowledge and experience in core risk management, new business development, product/service management, strategy development, strategic partner management, and business process re-engineering are considered beneficial.
• Understanding of the technology platforms used in operating the mortgage markets in the US.
• Ability to effectively listen to clients, understand their business needs and challenges, and translate these into effective insights.
• Excellent customer service, organizational and follow-up skills, and the ability to successfully manage an action plan.
• Attention to detail with sound reasoning and problem-solving skills and logical thinking while also having the ability to see the big picture.
• Proven track record of building high-performing diverse teams, across all ranges of experience and excellence in building cross-functional relationships, and managing conflict to positive outcomes. 

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $175,000 to $275,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

#LI-KO1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy