Full-Time

Human Resources Generalist

Posted on 2/21/2026

Intelcom | Dragonfly

Intelcom | Dragonfly

1,001-5,000 employees

Last-mile e-commerce carrier using logistics technology

No salary listed

Sherbrooke, QC, Canada

In Person

Occasional travel between Intelcom stations; on-site role on South Shore of Montreal.

Category
People & HR (1)
Required Skills
Sharepoint
Workday HRIS
Word/Pages/Docs
Human Resources Information System (HRIS)
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor's degree in human resources management, industrial relations, or a relevant field.
  • Minimum of 5 years of relevant experience in human resources management, with significant expertise in labor relations and conflict management.
  • Ability to establish and maintain strong relationships with employees and managers at all levels.
  • Ability to communicate daily (or regularly) with pan-Canadian stakeholders.
  • Proficiency in office tools (Word, Excel, PowerPoint, Teams, SharePoint) and experience with human resources management systems, particularly HRIS systems such as Workday and Dayforce (an asset).
  • Rigorous, autonomous, creative, and able to work as part of a team in a dynamic and demanding environment.
Responsibilities
  • Employee relations: Work closely with managers to support employee relations management and proactively resolve conflicts.
  • Team management: Support managers in managing, motivating, and developing their teams, ensuring a healthy and productive work environment.
  • HR policy and procedures: Participate in the development and implementation of internal procedures and policies, ensuring their compliance with labor standards.
  • Internal movement management: Track changes in employee status and manage promotions, transfers, and internal mobility.
  • Performance and attendance: Contribute to performance management by providing support in evaluations and managing work attendance.
  • Accident file management: Manage and monitor files related to workplace accidents, including preparing files for internal and external audits.
  • Compliance and HR strategies: Ensure the application of human resources management principles and organizational strategies within the service center and stations.
  • Administration of working conditions: Manage the administrative aspects of working conditions and ensure compliance with applicable standards.
  • Employee experience: Contribute to improving the employee experience and promote a positive work environment.
  • Reporting and analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decisions.

Intelcom handles last-mile delivery for e-commerce across Canada using internal teams and a network of independent contractors. Its technology platform optimizes routes, tracks parcels, and measures performance to run operations end-to-end. Its approach combines a wide Canadian network with a proprietary logistics tech stack to improve efficiency and reliability compared with others in the field. The goal is to keep increasing operational efficiency by continually improving logistics technology to better serve e-commerce retailers and their customers.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Montreal, Canada

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • Head office expands 125% to 90,000 sf at La Cité by Q4 2026.
  • 30% workforce growth supports new 190,000 sf Candiac sorting center.
  • Amazon's Quebec facility closures boost Intelcom's third-party delivery volumes.

What critics are saying

  • Amazon reverses Quebec outsourcing, cutting Intelcom revenue in 12-24 months.
  • Parcel volumes plateau, saddling 90,000 sf office with excess costs through 2027.
  • Union drives in Laval-Candiac centers trigger wage hikes in 12-18 months.

What makes Intelcom | Dragonfly unique

  • Intelcom expands Dragonfly brand internationally since 2021 Australia launch.
  • Shipium integrates Dragonfly's network covering 94% Canadian addresses.
  • STALLion partners with Dragonfly for nationwide e-commerce shipping.

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Benefits

Health Insurance

401(k) Retirement Plan

Hybrid Work Options

Company News

Yahoo Finance
May 27th, 2024
Intelcom Continues to Expand its Dragonfly Brand Across Canada and Internationally

In 2021, Intelcom launched Dragonfly in Australia, which is now the global brand for its international operations.

INACTIVE