Full-Time
ITSM Reporting Analyst
Sensiple
501-1,000 employees
Enterprise IT services and cloud platforms
No salary listed
Alpharetta, GA, USA
In Person
 Data & Analytics (1) |
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- Extensive experience with data extraction (including Open Database Connectivity), analysis, and presentation / Online Analytical Processing tools, such as Business Objects, Crystal Reports, etc. Familiarity with emerging dashboard tools is a strong plus.
- Strong report generation capabilities with Spotfire is needed.
- Provides statistics, custom/ad hoc reports and research to the business leaders across various departments.
- Responsible for leveraging multiple relational databases, flat files, and Excel documents for creating custom reports, data analysis, transforming business data into logical data models, working with programmers to tune database querying code and developing procedures to improve data integrity and quality.
- Understand the ITSM tool, end to end, in order to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reporting.
- Expert level experience reporting within ITSM or ticket-based applications.
- Expert level experience with Crystal Reports.
- Strong level experience with Spotfire.
- Expert level experience with Business Objects.
- Expert level experience with SQL.
- Expert level proven experience and knowledge of MS Excel (including complex formulas and data modeling), MS Access (including queries, modules, and macros), and VBA (including integrations between MS Office products).
- Excellent presentation and report writing skills
- Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy if needed.
- Presentation layer of current reports as defined from the Due Diligence sessions.
- Understand the ITSM tool end to end to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reporting.
- Familiarity with emerging dashboard tools
What Sensiple does: Sensiple provides IT products, services, and consulting to enterprises for digital transformation, customer experience, cloud services, and capital markets. How its products work: It uses a B2B and SaaS model to offer cloud modernization, contact center services, CX management, managed IT services, and staff augmentation, with products like tryvium (Microsoft Teams apps), PhiFIX for fintech, and CX/automation platforms such as SenCXConnect and InteliSense that leverage AI, automation, cloud, and data analytics to run secure, scalable systems. How it differs from competitors: It emphasizes regulatory technology and industry-specific solutions for BFSI, healthcare, retail, and telecom, supported by a global delivery footprint and growth achieved organically without external funding. Goal: Its aim is to help enterprises modernize IT, improve customer and employee experiences, and navigate digital transformation with reliable, scalable technology.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Carteret, New Jersey
Founded
1999
Simplify's Take
What believers are saying
- Generative AI in contact centers drives demand for NLP-powered automation platforms.
- Financial services prioritize regulatory technology, expanding PhiFIX addressable market.
- Enterprise consolidation favors unified platforms combining CX, contact center, and automation.
What critics are saying
- Microsoft Teams dependency threatens tryvium revenue if platform pricing or features shift.
- Contact center services commoditizing; Accenture, Cognizant, Genpact outcompete on scale and price.
- India delivery center faces 15–25% annual attrition; organic funding limits competitive compensation.
What makes Sensiple unique
- PhiFIX platform and FIX protocol expertise serve capital markets regulatory technology niche.
- Tryvium Microsoft Teams integration captures productivity automation within enterprise collaboration ecosystems.
- India delivery center provides cost-competitive staff augmentation for AI and cloud engineering.
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Benefits
Health Insurance
Paid Vacation
Remote Work Options
Flexible Work Hours
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