Full-Time
Member Experience Representative
Confirmed live in the last 24 hours
First Entertainment Credit Union
51-200 employees
Member-focused financial services for entertainment industry
Compensation Overview
$23.96 - $29.95Hourly
Entry, Junior
Hollywood, Los Angeles, CA, USA
Hybrid position located at headquarters in Hollywood, CA.
- High school graduate or equivalent. Work-related experience or related college degree preferred.
- A minimum of two years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively.
- Effective communication skills across all levels of audience.
- Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).
- Build relationships with members and identify opportunities to refer credit union products and services.
- Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.
- Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.
- Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
- Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
- Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
- Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
- Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
- Perform other duties as assigned.
First Entertainment Credit Union provides a range of banking and financial services specifically designed for its members, primarily those in the entertainment industry, though membership is open to others. The credit union offers various financial products, including term savings certificates, home equity lines of credit, debt consolidation loans, auto loans, and insurance products. They also provide investment services and emphasize financial education through free webinars and online tools like financial calculators. Unlike traditional banks, First Entertainment Credit Union focuses on member satisfaction by offering lower rates and better terms, aiming to build long-term relationships with its members.
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1967
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Members benefit from competitive rates and better terms compared to traditional banks, enhancing financial well-being.
- The Home Rewards Program has already provided significant rebates, making homeownership more feasible for members.
- Strategic partnerships and sponsorships, like with The Academy of Magical Arts, offer members specialized financial resources and support.
What critics are saying
- Focusing primarily on the entertainment industry may limit market expansion and diversification opportunities.
- High turnover in key management positions could lead to strategic misalignments and operational disruptions.
What makes First Entertainment Credit Union unique
- First Entertainment Credit Union specifically tailors its financial services to the entertainment industry, unlike traditional banks that serve a broader audience.
- Their strong emphasis on financial education through complimentary webinars and seminars sets them apart from competitors.
- The partnership with The Academy of Magical Arts highlights their unique understanding and commitment to niche entertainment sectors.
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