Managed Print Specialist

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!

About the role

We are seeking a motivated and customer-focused Managed Print Specialist to support the growth and management of our Managed Print Services (MPS) business. This role partners closely with Account Executives and customers to identify opportunities, conduct print assessments, manage contract renewals, perform quarterly business reviews, and drive new business development. The ideal candidate is organized, proactive, and skilled at building strong customer relationships while maintaining a healthy sales pipeline.

Key Responsibilities

Managed Print Sales Support

• Assist sales representatives with Managed Print Services sales appointments.
• Conduct customer print environment assessments and walk-throughs.
• Prepare assessment reports and support the development of MPS proposals.
• Coordinate quote and proposal creation by providing assessment documentation to internal support teams.

Account Management & Contract Renewals

• Manage and complete assigned MPS contract renewals each quarter.
• Convert existing customers and identify opportunities to expand Managed Print Services agreements.
• Follow up on customer requests and action items resulting from Quarterly Business Reviews (QBRs).

Quarterly Business Reviews

• Conduct assigned QBRs by gathering:
• • Meter readings
  • Customer invoices
  • Customer satisfaction survey results
• Analyze account activity and identify opportunities to introduce additional HP and Sharp equipment.
• Present findings and recommendations to customers and internal stakeholders.

Business Development

• Prospect for new MPS opportunities through cold calling and customer outreach.
• Partner with Account Executives to uncover and pursue new business opportunities.
• Develop strategies to expand MPS offerings within existing customer accounts.

Program & Pipeline Management

• Identify accounts requiring enrollment in EKM and coordinate setup with the appropriate teams.
• Maintain an accurate and active sales pipeline.
• Participate in bi-monthly pipeline reviews with Sales Management.
• Submit monthly pipeline reports by the required deadline.
• Conduct monthly strategy meetings with assigned sales representatives to discuss:
• • Quarterly Business Reviews
  • Contract renewals
  • EKM opportunities
  • Pipeline growth initiatives

CRM & Reporting

• Accurately document daily activities, customer interactions, and sales opportunities in Salesforce.
• Maintain current account records and ensure data integrity within company systems.

Qualifications

• Previous experience in sales, account management, Managed Print Services, office technology, or a related field preferred.
• Strong communication, presentation, and relationship-building skills.
• Ability to identify customer needs and recommend solutions.
• Excellent organizational and time management skills.
• Comfortable with prospecting and cold calling.
• Experience with Salesforce or similar CRM platforms preferred.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively with internal teams.

What Success Looks Like

• Consistently completes contract renewals and Quarterly Business Reviews on schedule.
• Drives growth through new customer acquisition and expansion opportunities within existing accounts.
• Maintains an accurate and healthy sales pipeline.
• Delivers exceptional customer service and account support.
• Contributes to increased Managed Print Services revenue and customer satisfaction.

Join our team and play a key role in helping customers optimize their print environments while driving growth through managed print solutions

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities