Position Overview

As the Director of Quality Assurance & Training, you’ll take the lead in creating a comprehensive training and quality assurance system for our student-facing teams, including Student Success, Financial Aid, IT Support, Admissions Counselors, and more. Your goal will be to design training programs that integrate the “Campus Way” into everything we do, ensure new hires are set up for success, and build a QA system to monitor and improve the student experience while staying compliant.

What you’ll do

• Lead and Build Teams: Oversee and scale the training and quality assurance teams to support our growing student-facing operations.
• Streamline Onboarding: Lead the onboarding process for new hires on student-facing teams, ensuring they have the tools, knowledge, and mindset needed to excel in their roles and provide an exceptional student experience.
• Build Scalable Training Programs: Develop scalable, role-specific training programs to support the unique needs of each student-facing team, ensuring consistency and quality across departments as well as alignment with the “Campus Way” and our mission. 
• Establish a QA System: Design and implement a quality assurance system to monitor team performance, ensure compliance, and uphold exceptional student experiences.
• Audit and Ensure Compliance: Regularly review and evaluate student-facing teams to make sure they’re following internal policies, meeting regulatory standards, and staying aligned with institutional requirements, all while keeping the student experience front and center..
• Change Management: Oversee the implementation of new tools, systems, and processes, ensuring smooth transitions and team adoption.
• Mentor and Develop Leaders: Provide coaching and development opportunities for team leads within Student Success, Financial Aid, IT Support, and Admissions to encourage leadership growth.

About youYou’ll fit right in if you are/have:  

• Are a seasoned leader with a proven track record in training, quality assurance, and customer success.
• Have experience designing and scaling training programs and QA systems in a fast-growing environment.
• Possess strong analytical skills and take a data-driven approach to solving problems and improving processes.
• Excel in interpersonal and communication skills, with the ability to motivate and inspire teams..
• Are solution-oriented, proactive, and constantly looking to optimize processes and address challenges.
• Committed to the mission of Campus and passionate about making education accessible.

What you’ll get: 

• A compensation package that includes a base salary ($130,000 - $170,000) + equity grant 
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• “Take what you need” PTO + several paid holidays
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life