Full-Time

Customer success manager

Strategic

Confirmed live in the last 24 hours

Watershed

Watershed

501-1,000 employees

Software platform for managing climate programs

Enterprise Software
Social Impact

Compensation Overview

$166.5k - $200kAnnually

Senior

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Have relevant CSM experience in a SaaS organization, working with directly with some of the largest companies in the world
  • Have a track record of success building relationships, especially with strategic customers (10,000+ employees) at an executive level.
  • Ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those.
  • Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work.
  • Are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record.
  • Enjoy learning new things. You’re excited by the challenge of learning a new space.
  • Are excited to join a startup and are ready to take responsibility for building a function from the ground up.
Responsibilities
  • Be responsible for the end-to-end experience of our customers
  • Build trust with key stakeholders and Executives working with major financials institutions and F500 companies.
  • Help customers understand and use the product to achieve business outcomes: from building their carbon footprint, to reporting, to setting and achieving their climate plans.
  • Serve as the voice of the customer to the company and to leadership on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business.
  • Be at the forefront of our product development: Your customers’ needs will often be the driving force for Watershed’s product strategy – You’ll be a critical driver in helping us build and deliver for these customers.
  • Become deeply familiar with your customers’ businesses, organizations, and climate initiatives — You’ll be responsible for helping them unblock climate journey progress.

Watershed provides a software platform that assists companies in managing their climate programs. The platform includes tools for measuring carbon footprints, setting reduction targets, funding carbon removal initiatives, and tracking progress towards net-zero emissions by 2030. Clients, including major corporations like Apple and Microsoft, subscribe to Watershed's services for ongoing access to these climate management tools. What sets Watershed apart from competitors is its focus on user-friendly solutions that help businesses navigate regulatory requirements and meet sustainability expectations. The company's goal is to empower organizations to achieve their climate objectives while enhancing their financial performance and stakeholder satisfaction.

Company Stage

Series C

Total Funding

$179.7M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Watershed's acquisition of VitalMetrics enhances its emissions measurement and reporting capabilities.
  • The climate tech market is projected to reach $1.4 trillion in five years.
  • Watershed's $100M Series C funding round supports its growth and innovation efforts.

What critics are saying

  • Emerging competition from Spiritus in cost-effective direct air capture solutions.
  • Integration challenges from the VitalMetrics acquisition may affect service delivery.
  • The climate tech market's rapid growth creates a highly competitive landscape.

What makes Watershed unique

  • Watershed offers a comprehensive platform for end-to-end climate program management.
  • The platform provides audit-grade carbon measurement and one-click disclosure and reporting.
  • Watershed's exclusive marketplace offers high-quality carbon removal projects and offsets.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Fertility Treatment Support

Mental Health Support