Key Responsibilities:

• Monitor, deploy and support sophisticated technical trading systems for the global client base.
• Troubleshoot and restore systems and processing in event of incidents and problems. 
• Perform regular system checks and analysis and provide reports of system function and service level. 
• Manage in-bound service requests and questions. 
• Recognising and escalating critical issues according to process.
• Perform proactive event management.
• Interact with a wide spectrum of people at client sites, including support teams, system administrators, developers and traders. 

Required Skills, Experience and Qualifications:

• Technically oriented, and literate in common operating systems such as UNIX and Linux
• Unix and Linux command line experience required.
• Proven experience in providing support for trading applications.
• Database knowledge with SQL and/or Oracle Administration.
• Excellent written and verbal communication skills.
• First Degree level education, preferably in an IT related subject.
• Strong desire to succeed with a “Can do” mentality.
• Ability to work under pressure.
• Strong attention to detail, self-management, initiative, discipline, and follow-through.
• Exceptional problem-solving ability.
• Ability to work flexible hours, shift and on-call, to meet client demands.

Preferred:

• Service Management knowledge and experience.
• Prior experience in a Finance domain is preferred.
• Bachelors/Masters degree in computer science or related field with 2 to 5 years of relevant industry experience.