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Gtm Operations, Specialist (Cx)
Posted on 3/12/2022
INACTIVE
Locations
San Francisco, CA, USA • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Leadership
Salesforce
Zendesk
Requirements
  • Salesforce (specifically reporting) experience
  • Excel skills
  • Queue/Support (or similar) experience
  • Ability to prioritize a diverse workload
  • Great customer service skills to manage escalations and questions
  • Industry-Competitive Salary and Equity
  • 100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
  • 16 Weeks Fully Paid Parental Leave for All New Parents (Moms, Dads, Adoptive, Foster)
  • Health & Wellness Stipend
  • Remote Workspace Stipend
  • 401(k) Matching Plan
  • Flexible Work Hours and Location
  • Open & Encouraged PTO Policy
  • 12 Company Paid Holidays
  • Free Memberships to Online Wellness Platforms (One Medical, Ginger, Headspace, and more!)
  • Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events
  • Offices in SF and NYC with Hubs of Vantans forming across the US, including but not limited to, Seattle, Austin, Indianapolis, LA, Boston, and more!
Responsibilities
  • CS account assignment & book balancing
  • CS Rules of Engagement creation & maintenance
  • Tier 1 support for process & system escalations
  • Tier 1 CS and Support reporting (in SFDC & Zendesk)
  • Creation and ownership of data audits for churn, renewal, and upsell reporting (in SFDC)
  • Partnership with CS and Support leadership project intake creation
  • Ownership of maintenance/integrations for Support and CS tooling (in partnership Vanta's system's team) including:
  • Support Chat
  • CS Platform
Vanta

51-200 employees

Automated security compliance
Company Overview
Vanta's mission is to secure the internet, increase trust in software companies, and keep consumer data safe. Vanta wants to protect consumer data and restore trust in internet businesses
Benefits
  • 100% Benefits Coverage
  • Flexible & Remote Work
  • Paid Parental Leave
  • Unlimited PTO
  • Health & Wellness
  • 401(k)
Company Values
  • Impact
  • Ownership
  • Growth mindset
  • Framework thinking