Meeting and Events Executive

Job Description

What you’ll do…

• Managing the meetings and events enquiry process from start to finish, answering calls and emails, sending proposals, converting enquiries and taking the event through the planning and logistical stage to handover to operations.
• Negotiating meeting & events rates with clients, in line with the selling guidelines, to assist in achieving the hotel’s revenue targets. 
• Following up with clients post event to get feedback and secure repeat business where possible.
• Cross-selling all global Hoxton and Ennismore properties, where applicable, to maximise revenue opportunities across corporate segments.
• Ensuring Opera Sales is up to date by putting inputting new enquiries into the system.
• Manage the preparation and distribution of function sheets on a weekly basis and present function sheets in the weekly operations meeting.
• Conducting show arounds on property.
• Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.
• Effectively co-ordinating activities related to booked meeting & event business with other departments, ensuring client’s expectations are met by maintaining team communication.
• Maintaining excellent Hoxton product and brand knowledge and upselling wherever possible.
• And yes, there’s a little admin … ensuring that daily, weekly and monthly administration is completed accurately and that all groups have necessary documentation on file. But let’s face it, we know you love that!
• Supporting the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You’re passionate about hotels and specialise in groups & events at an executive level.
• You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in.
• A people person, great at building strong and lasting relationships.