Head of Technical Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as Head of Technical Claims - North America Property to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Stewardship

Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
 

How you will create an impact

The Head of Technical Claims, NA Property will report to the Head of Technical Claims, North America, and is responsible for technical oversight of Property Claims in North America. This position is responsible for driving Property Claims technical excellence and is a recognized subject matter expert within and outside of the Claims function in the relevant business lines.  This position collaborates directly with senior claims, underwriting, actuarial, legal and compliance leaders to ensure effective development and management of strategic objectives and policies for those lines of business, and is responsible for leading the development of clear and effective strategies for resolving high complexity and severity claims, for identifying claim and coverage trends, and for driving technical excellence and internal business partner communication within specific business  lines.  The role is also responsible for setting strategic vision for the approach to and resolution of these claims, driving claims consistency by product, partnering with underwriting on trends and exposures and working with actuarial to develop a robust and consistent approach to claims exposure assessment and reserving. 

Key Responsibilities:

• Providing oversight of complex, high severity claims across Property , focusing on overall claims consistency, thought leadership, best practices, lessons learned and technical trainings.
• Maintain all necessary State licensing.
• Assist claims professionals and managers with coverage determinations, drafting of coverage correspondence and litigation management.
• Monitoring of, and escalation/referral for guidance, direction and authority on, matters involving high severity and/or complex coverage issues and matters involving high profile insureds or events or of significant impact.
• Active involvement in highest severity or high profile Property claims.
• Work closely with underwriting related to closeout file review requests.
• Claims trend and legal development identification, analysis and reporting.
• Providing oversight and management of systemic and quasi-systemic claim issues related to Property Claims; generating periodic reports and updates regarding exposures to senior claims, actuarial and underwriting management.
• Communication of, education and training regarding existing or developing coverage issues to ensure accuracy and consistency of position/approach.
• Identifying and supporting the development of strong technical performers.
• Developing a collaborative and proactive approach with Property claim managers that ensures “more eyes on the file” for select transactions, severe losses and on certain complex claims.
• Supporting ongoing technical claims improvement projects through initiatives to foster an environment of continuous improvement.
• Building and maintaining strong and effective relationships with key internal and external business partners to ensure that service delivery meets appropriate standards and expectations.
• Review, coordination and direction of watchlist and pipeline management in Global Tracker.
• Assistance in, preparation for, and where appropriate, participation in internal LOB reviews (underwriting profitability reviews, DVRs); support for, and where appropriate, participation in, operations-focused actions and reviews.
• Policy language and significant endorsement language review and comment in relevant business lines.
• Driving a culture that promotes collaboration, diversity and inclusion.

What you'll need to succeed

The candidate should demonstrate a passion for the business and for breaking new ground to lead change.  The successful candidate will possess a demonstrated ability to  educate and communicate, to lead by example as well as through direction, and to motivate a driven, bright, diverse team, while serving as an exceptionally effective change agent.  The candidate will possess a strong business and process mindset, and change leadership skills to unify operational teams around common goals.

Additional Requirements:

• At least 15 years claims handling and leadership experience, preferably including oversight over multiple products and geographies, in depth knowledge of the insurance industry, its practices and operations; technical expertise in the Property line of business.
• Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen; ability to exercise professional judgment and assume responsibility for decisions which have an impact on business goals.
• Self-directed with ability to motivate and effectively influence others.
• Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.
• Skilled leader of change; versatile, client focused, results oriented.
• Demonstrated expert claims experience, business savvy, analytical and quantitative skills.
• Strong problem solving and conflict resolution skills; creativity in resolving unique and challenging business problems.
• Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
• Strong written and verbal communication, influencing capability and an ability to build credibility quickly.
• Ability to drive and achieve results, with ability to manage multiple projects and initiatives;
• Strong computer skills including Microsoft Office Suite and other business related software systems

Ready to take your career to the next level?  We would love to hear from you.

For positions based in New York, the base salary range is $180,000-$235,000. For positions based in New Jersey, the base salary range is $180,000-$235,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here:US Benefits.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.