Alumni Engagement Coordinator

What you'll do

• Serves as project lead for select alumni engagement programs and campaigns to include alumni story collection, new graduate communications, event-related campaigns and others as assigned

• Assists with alumni engagement team updates, tasks, and timelines in collaboration with Outreach Hub project management team

• Submits project requests to Wrike task management system for owned projects and others across the Alumni Engagement team as needed

• Provides status updates throughout all phases and alerts team and colleagues of any threat to on-time delivery of any project deliverable

• Supports creation and ongoing updates to alumni engagement decks, quarterly impact summaries, academic alumni engagement reports, and overall team presentations

• Collaborate with Sun Devil Rewards team to support strategy and operations of rewards catalog, inventory, and redemption processes

• Assists as project lead with SMS/mobile app push outreach and broad event registration assistance as part of outreach campaigns where appropriate

• Analyzes and manages reporting templates, tools, and dashboards in support of regular and ad hoc reporting needs for departmental and other colleagues

• Cross trains in other alumni engagement team processes and procedures to provide backup in key areas

• Works creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence

• Supports efforts related to alumni story collection, including partnering with internal and external partners to launch campaigns, review submissions, edit transcriptions, and evaluate trends

• Assists with analyzing data from internal and external partners

• Reviews current literature and resources to stay informed on alumni engagement strategies and best practices across the enterprise and broader industry

• Documents processes and provides updates as needed

• Participates in special projects as needed

• Other duties as assigned

What you'll need

• Ability to work well with others

• Willingness to learn and develop skills within a data driven team

• Knowledge of Google Drive (specifically Slides and Docs), MS Outlook, Word, and Excel

• Collaborative style, combined with the ability and desire to work in a team-based environment 

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information

• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone

• Ability to work both independently and as part of a team

• Problem solver who can take initiative and set priorities while being flexible 

• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies

• Ability to represent the institution well

• An advocate’s belief in the vision of ASU as the New American University

• High attention to detail and thoroughness in completing assigned duties

• Highly organized and able to handle multiple projects

• Adept at navigating complex environments with evolving priorities and communication plans

• Advanced knowledge and ability practicing the principles, practices, methods and techniques of project management

• Ability to negotiate, resolve conflicts, and navigate complex conversations

• Strong communication and interpersonal skills, ability to communicate well verbally, in writing, in front of a group and in one-on-one-conversations

• Collaborative style, combined with the ability and desire to work in a team-based environment 

• Skilled in problem-solving coupled with the ability to build commitment and achieve a win-win situation for all stakeholders

• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

• Strong organizational and time management skills with the ability to set priorities, multi-task, and meet deadlines

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries, and university business and confidential prospect information

• Highly organized and able to prioritize multiple tasks and deadlines, while working collaboratively in a fast-paced, dynamic team environment

• Team-player that can effectively manage complex situations involving often competing constituencies

• Attention to detail and thoroughness in completing assigned duties

• Strong working knowledge of MS suite

Relevant qualifications

• Bachelor’s degree in Marketing, Business, Communications, Project Management or related field

• 1-2 years of marketing, communications or project management experience with responsibility for managing projects from inception to completion

• 1-2 years experience working in a collaborative environment with cross-functional teams and departments

• Or any equivalent combination of marketing, project management and/or administrative experience that provides the required knowledge, skills, and abilities

Preferred education and experience

• An interest in higher education and familiarity with project management

Preferred skills and ability

• Experience with marketing or fundraising campaigns, related project timelines and outcome reports

• Experience working with project management platforms such as Wrike, Ziflow, or similar