What you’ll do

• Manage and own the process of floor plans, headcount and stacking plans that will require heavy collaboration with various teams to understand space requirements.
• Ensure that we meet the aggressive business needs to deliver phenomenal experiences for Spotifier’s and guests.
• Develops and implements strategies to improve employee engagement and happiness.
• Collaborate with cross-functional teams to find opportunities for improvement in the workplace experience and develop action plans to address them.
• Oversee core week coordination and major events in the NYC office.
• Manage Food & Beverage program in NYC office.
• Staying informed about industry trends and standard processes in workplace experience and recommends innovative ideas to continuously improve our offerings.
• Frequently audit and ensure FM work tickets are being resolved and closed in a timely manner.
• Update and maintain NYC office page in GWS Portal.
• Coordinate office moves when vital.
• COI management and heavy coordination with the building to schedule deliveries, vendor approval, freight elevator access and loading dock reservations.
• Maintain and improve ways of working and processes for the function, making sure we continuously improve our performance
• Handle storage spaces throughout the office.
• Lead sustainability initiatives in our NYC office and collaborate with the greater GWS team for global approach.
• Ensure vendors in scope are being handled and that internal and external SLAs are being met.
• Draft and send frequent office wide communications.
• Establish and follow routines for budgeting, forecasting, and cost follow-up
• Balance the needs and wants of collaborators with long term planning to optimize utilization of spaces in both a long term and short term perspective
• Support Senior Facilities Manager on special projects as needed.

Who you are

• You have a minimum of 5 years’ experience in hospitality, facilities management, or workplace experience.
• Experience working in a New York City unionized building.
• Knowledge of New York City building codes and regulations to ensure adherence to local ordinances and standards.
• You have the ability to optimally respond to sensitive issues, sophisticated inquiries or complaints from employees with a solution oriented approach and a hospitality mentality.
• You are comfortable engaging with key partners.
• You are excited by delivering innovative and user-relevant solutions.
• You are not afraid of making mistakes to move the business forward.
• You embody the Spotify values: innovative, collaborative, sincere, passionate, playful.

Where you’ll be

• This is New York based role