Residential Coordinator

Title: Residential Coordinator FT (Monday-Friday, 12am-8am) (shift cannot be changed)

Department: Katherine Hanley Family Shelter 

Reports to: Assistant Director of Operations  

Location: Fairfax, VA

FLSA Status: Non-Exempt 

Salary Range: $20.00 per hour

About Us: 

Shelter House was established in 1981 as a grassroots response to the homelessness crisis in Fairfax County. Since our founding, we have continued to evolve to meet the changing needs of our community while partnering with local governments, community organizations, and supporters. Today, Shelter House is a respected nonprofit organization with more than 200 employees dedicated to preventing and ending homelessness and domestic violence.

Last year alone, our team helped nearly 4,000 individuals—including more than 2,000 children—access safe housing, critical resources, and supportive services. Our work is guided by our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

About the Role: 

The Residential Coordinator provides essential 24-hour awake coverage and supervision of the shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House. 

How you will contribute: 

• Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and front desk calls and inquiries 
• Update the daily log by documenting all interactions with clients and any other significant events in the shelter 
• Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress 

• Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day 
• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice 
• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed. 
• Maintain the dignity and confidentiality of all clients during service delivery 
• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management 
• Conduct assessments and intakes for One-Night-Only families seeking shelter after hours. 
• Assist with administration of medication delivery and security 
• Accept donations and support volunteer programs and events in the shelter 
• Participate in staff meetings and staff training as directed 
• Ensure compliance with all agency policies and best practices 
• Proficiently utilize Microsoft applications (email, calendar, drive, docs, etc.) as a part of day-to-day work requirements 
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc.) 
• Safely utilize Shelter House owned vehicles to drive clients to various locations. 
• Exemplify the Shelter House core values; Collaboration, Accountability, Respect and Empowerment 
• Other Duties as assigned 

Required 

• A high school diploma or GED 

• 2+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence 
• Ability to build strong working relationships with clients and team members 
• Strong verbal and written communication skills 
• Valid Driver’s License 
• Willingness work evenings and weekends when needed 

Preferred 

• A bachelor’s in human services/ related field 
• 1 year of experience in customer service 
• Experience working in programs serving homeless families 
• Experience working in a residential environment 
• Current CPR/ First aid certification 

Physical Requirements 

• Annual TB Test is required 
• Ability to sit or stand for long periods 
• Ability to lift items weighing 10-20 pounds

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Four Annual Employee Engagement Events