Client Operations Manager

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Weber Shandwick’s Toronto office has a unique opportunity for a detail-oriented and financially savvy Client Operations Manager. This role is responsible for working within account teams to provide support to projects and campaigns through the creation and management of scopes, client budgets, and financial reporting.

Responsibilities:

• Actively manage client budgets and track overall costs in and out of each project.
• Manage burn reporting, tracking actuals, building and informing financial reporting templates.
• Provide financial analysis for short and long term using the ability to see the bigger picture of actuals plus forecast vs a project budget
• Manage Expense tracking and forecasting
• In collaboration with client experience, manage long term financial forecasting for a group of accounts
• Manage financial meetings and partnership with stakeholders on transferring of hours.
• Develop and manage internal and external approvals for scopes of work
• Process and approve purchase orders, invoices and coordinate vendor payment.

Preferred Experience:

• 3-5 years in a business and financial management role.
• Requires client service acumen.
• Ability to assess risks relating to processes and deliverables.
• Strong organizational and communication skills (both verbal and writing) required.
• Must be able to work efficiently and effectively under tight deadlines. Able to multi-task with a variety of projects and tasks.
• Agency experience preferred.
• Proficient with Outlook, Word, and Excel. 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• Short-Term Disability

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